We have about half of our users in Asia complaining that the password reset link brings up 404 Page Not Found. Seems to work for our US partners and works for us (we are in Vietnam) but about half of partners in Vietnam and Malaysia have had this problem. We get the token from the Send Password Reset Email workflow and then send using Postmark plug in using this to send token:
In amongst the HTML email but seems this link is not always working.
Any ideas?
thanks,
As an update this seems to be specifically related to Gmail being used by webmail (from investigations so far). Hotmail ok from webmail and Gmail ok if accessing from Thunderbird or Outlook etc. but Gmail webmail brings the 404 error. This is a big problem for us after 4 months of development…
Further update just using bubble.io to send the email (plain text email and from bubble.io domain) rather than sending from Postmark in html with the plugin and problem is gone so for now password resets will come from bubble.io and we will investigate this issue.
As an update fixed this. Will leave here in vague possibility it helps anyone. We returned to using the Bubble workflow that worked. Then stripped out the html accessing the token and created a text only email from Postmark plug in that worked. Then went back to original html email that wasn’t working. It seems there was a space hidden between “Website home URL” and “reset_pw?..” that showed up when clicking on. Always find it a bit tricky adding text and inserting dynamic data and editing. So a dumb error on my part. Weird thing is the link still worked everywhere for us except gmail webmail which is why it was not obviously an error in the link…
If you’d rather not send Password Reset emails as HTML emails through Postmark you can also just simply send plain text, but I see that the original issue we resolved, so that’s great to hear!
The html emails are quite a pain. Look better but right now I am designing with Mailchimp and then copy and pasting the html into the plug in html box so it is a mess though the end result looks ok. I assume there is a much better may to do this and need to work that out
I just use the Sendgrid design studio then export the HTML code
I guess that is what I am doing with Mailchimp so prob continue to do it that way as we have some templates in there already and for now continue our subscription…
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