48 hours without email sending working.

Bugs
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48 hours without email sending working. It is even affecting workflows restricted to Bubble, such as password recovery. And the only response I have received from support is that the engineers are working on it. In addition, for some time now, the platform has been experiencing daily and frequent instability. Confidence is quite shaken.

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Hi there!

Unfortunately we can’t control how fast Sendgrid gets back to us to restore our shared API key. The best workaround is to get your own email API service set up, such us signing up for sendgrid yourself or some other like postmark.

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Bubble can’t control what Sendgird does, but it can control what it offers to its customers. Passwords are stored directly in Bubble and the only way to get them is through an email sent by Bubble. Not even this email is being sent, so I can connect my app with all the available email tools and nothing will help if my user asks for password recovery. So, I have to create redundancies, such as providing support for generating passwords for my user, because Bubble can’t send a simple email. Bubble should have redundancies for priority actions, such as sending password recovery messages that are in Bubble’s possession.

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There’s good news :), most of the above is not entirely true.

Passwords are encrypted at rest, so Bubble does not have access to them and would never send them to users via email, nor would they be able to view them.

The ‘send password reset email’ offers a checkbox to only generate the reset token instead of sending the email. See documentation: Account | Bubble Docs

This will generate a password reset token, which you can then send to your users via any email provider you’d like. There is no hard dependency on Bubble’s out-of-the-box email.

Note: this action cannot be used on the client, it has to be used in a backend workflow for security reasons. Most common mistake peole make when implementing this.

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thanks for chiming in @nico.dicagno
just want to also remind users that you can contact the support team if you run into any issues, they’ll be happy to help you troubleshoot.

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