6

I understand your feeling. In the past I had some technical issues like Bubble down, slow or other things and I thought that calling support would help only to realize that paying hundreds per month would not mean that as a customer I could call for support when the platform is down. I think you can call when dedicated but I am not sure. It has a $3500 a month price tag I think however.

So I started emailing. Always get an automated response and at least it takes another 24 hours to get a second response. If the issue is challenging it will usually take a week or so and three to four different Bubble employees to get the issue across.

I was complaining about this with the idea that Bubble would understand how weird this is. Having customers paying hundreds per month and running their business on your platform but no way to get priority support. Nothing changed.

So eventually I accepted everything. If something does not change in years there is probably a culture at the company that prevent it from changing or it is intentional.

We made our business less depended on Bubble, cut therefore our Bubble bill by 5x and are working on our next steps.

I still think that for some ideas Bubble can be an option. Prototyping and first few years in business to tweak and improve your product after which you can use AI to write the product in plain vanilla code for instance. Or when you are an enterprise and do not care about $10.000 plus bills per month for Bubble and have a dedicated support member.

In the end we must not forget that Bubble is in transition mode. It is moving away from mum and dad businesses to enterprise and agency type of business. So a lot of old Bubblers feel the pain as they grew with Bubble and Bubble with them but on the other hand more and more agencies and enterprises come in.

Moral of the story, accept it for what it is and use the strong points. If you build your business on it you might need to consider the dedicated products in order to get meaningful support.