A bad support is a lost of clients

gig-jockey · 2024-09-17T19:50:57.569Z

So I have reported a bug 3 days ago, and the support cannot get this to be fixed. I have relied on this platform for my startup and I am getting disappointed from it.
I do not write those kind of words if the system is great but the support is a crucial thing to platform like this.

So you tell me what should I do? I already move it to live and started to do 301’s and that was the issue that cannot be fixed.

johnny · 2024-09-17T20:13:51.166Z

Hi @gig-jockey,

What is the issue exactly?

gig-jockey · 2024-09-17T21:06:49.000Z

301 redirect is not working and they are trying as we speak to solve this issue. I think it is a global platform issue.

example:
https://gig-jockey.com/artists/bfunky
should be redirected to

https://gig-jockey.com/artist/b-funky

and the first link shows that this page is exists and its not.

autom8 · 2024-09-17T23:57:19.678Z

Both pages are loading for me.

In any case, shouldn’t this be done with your domain provider?

gig-jockey · 2024-09-18T05:35:00.000Z

The first one should be redirect to the second, and no 301 is not done in the provider.

jonah.deleseleuc · 2024-09-18T06:09:21.436Z

This is the feature OP is talking about

[New Feature] 301 Redirects - Advanced SEO feature Announcements

Hello, We just added the ability to define permanent 301 redirects. This is an advanced feature that will be useful for users that are migrating from an existing platform and that want to keep the SEO rankings from older URLs. It’s quite straightforward (but make sure you know what you’re doing, as this 301 are permanent redirects). If you go to the bottom of the SEO section of the Settings Tab, you’ll be able to add old URLs and new URLs. [image] Note that the URLs should be full URL (so t…

OP can you please talk more about the bug you’re experiencing?

gig-jockey · 2024-09-18T06:49:32.000Z

This is exactly what I used.

In the old website there was a link to each user/artist.
for example: https://gig-jockey.com/artists/bfunky and etc.

Now I moved to Bubble after building the entire platform the same link is redirected to a new link inside Bubble.
The new link is: https://gig-jockey/artist/b-funky

Now when you click the old link it opens the all artists page and not the specific page that should be redirected.

The all artists link is: https://gig-jockey.com/artists/ and the https://gig-jockey.com/artists/bfunky should be 404, and its not.

boston85719 · 2024-09-18T07:00:00.240Z

gig-jockey:

So you tell me what should I do?

Be patient. 3 days is not enough time for a fix. On average in my experience over 6+ years of building full time, the average time for a fix from time of bug submission is 14 days.

gig-jockey · 2024-09-18T07:37:02.294Z

Ouch…