Air Date/time picker plugin: cannot choose the date from previous month

nguyenemma · 2024-07-12T03:33:05.307Z

Hi, I’ve been using the Air Date/Time Picker (from Zeroqode). It’s the latest version. I set it as ‘Range’.
As in the video link below, I cannot choose the date in the previous month (the red area dates). Whenever I choose a date, it will automatically set the start date and end date as that date, while I need to choose a range.

Video link: Issue.mov - Google Drive
Does anyone have any idea how to fix this?

ZeroqodeSupport · 2024-07-12T20:04:32.705Z

Hello @nguyenemma,

Thank you for reaching out, we have replied to your thread over ZQ forum already and will write here as well to make sure you’ll receive the message promptly.

To better understand your situation, could you please provide more details on how you set up the Air Picker in your application? Specifically, we’d appreciate if you could share screenshots or screencasts of the Air Picker element settings, any workflows related to it, and how it’s configured on your page(is it in a pop-up/reusable element, any information will be helpful).

You also mentioned that this behaviour occurs only in the latest version - is my understanding correct? If so, could you please specify which previous version was working well for you, along with your setup details?

These details will greatly help us understand and address your concerns more effectively.

Thank you, and we look forward to your reply.

Best regards,
Zeroqode Support Team

nguyenemma · 2024-07-16T01:49:08.931Z

Hi, thank you for your support.
Sorry for making you confused, this happens in all versions, not just in the latest version. Here are the settings of the element:

image321×791 41.8 KB

image318×748 39.7 KB

The problem is the option: “Move to other months”. If I don’t check that option, it will be like this: the date is from another month but it doesn’t move to that month when I open the calendar.

But if I check that option, I cannot choose dates from other months because it automatically toggles after I choose one date, while I want to pick a range. You can check it in this video: Issue.mov - Google Drive

If you need any more details, please reply.

ZeroqodeSupport · 2024-07-16T14:12:19.320Z

Hello @nguyenemma,

Thank you for reaching out and sharing those details.

Based on the images you provided, it appears you have set the element to always display the calendar().

Screenshot 2024-07-16 at 17.00.01800×398 41.8 KB

However, in your video, the picker element appears/disappears. Could you please provide more details on how you’ve configured the workflow to show or hide this element? It would be helpful if you could share a screencast in step-by-step mode so we can observe each action and understand exactly what happens when you select another date.

Additionally, you might find it useful to check this test page to see how the Picker elements function with the exact setup as you presented.

Thank you, and we look forward to your reply.

Best regards,
Zeroqode Support Team

nguyenemma · 2024-07-18T04:32:18.107Z

Hi, thank you for your support.
Actually, we use it as a normal calendar, not a toggle calendar. We use a group focus instead to show it up.
Here is the video: Plugin issue.mov - Google Drive
As you can see in the video, it works well when I choose dates in the current month and click the OK button (the OK button is a separate element, not from the plugin). But when I choose dates from other months, it automatically toggles.

ZeroqodeSupport · 2024-07-18T16:59:21.474Z

Hello @nguyenemma,

Thank you for your message and for providing the video.

We have reviewed your request and attempted to reproduce the issue, but were unsuccessful. Could you please check if there are any conditionals set on the GroupFocus that might be causing it to become hidden? If so, could you temporarily remove them to see if that resolves the issue?

If the problem persists, could you kindly add our Support Team email to your application’s list of collaborators and share the app’s link with us? This will enable us to directly examine your settings and better identify the issue.

To add our Support Team as a collaborator, please follow these steps in the Bubble Editor: Settings > Collaboration > Add email support@zeroqode.com.

Additionally, please provide instructions on how to replicate the issue, including the name of the page where the plugin element is located, and a brief description of the necessary actions to observe the problem. If possible, attach a short Loom video (screencast recording) as a guide.

You can also write and send the app link to us via DM or email at support@zeroqode.com.

We appreciate your understanding and cooperation.

Looking forward to your reply!

Best regards,
Zeroqode Support Team