All my paid plugins became unpaid today

aslan.3a · 2025-01-07T04:28:13.084Z

Has anyone encountered the same issue as me? All the one-time payment plugins in my app suddenly became unpaid today, and I’m being asked to re-subscribe to them. This has also caused the front-end app to malfunction. It’s an extremely urgent situation!

J805 · 2025-01-07T05:40:31.225Z

Mine look like they are still working and still are marked as purchased. You aren’t in a duplicate of your app or anything right? Not sure what else it would be.

aslan.3a · 2025-01-07T05:51:41.302Z

Only one of my apps occurs this situation…

sam20 · 2025-01-07T10:16:39.560Z

Had the same thing, though not sure if it wasn’t just the ZeroCode ones

lindsay_knowcode · 2025-01-07T10:24:25.011Z

Yikes - you’ve not converted your app to a template? (I did this once and lot all the plugin licenses) … in any case … bubble support is here →

Screenshot 2025-01-07 at 10.22.491057×864 165 KB

aslan.3a · 2025-01-08T00:33:10.029Z

This issue has been affecting my clients for an entire day and still remains unresolved.
I had no choice but to repurchase these plugins to avoid penalties from my clients.
The SLA level of Bubble is truly disappointing.

aslan.3a · 2025-01-08T00:47:05.087Z

Thank you for your feedback. This app suddenly stopped working without me making any changes, and it was not published as a template.

aslan.3a · 2025-01-08T00:48:24.911Z

Thank you for your feedback. This app was developed from scratch by me without using any templates. Has your issue been resolved?

sam20 · 2025-01-08T09:01:33.319Z

Wasn’t resolved, I just had to repurchase all of them as most of them weren’t rendering in the live and test version as a result. Seems to be all of the paid ones, not just ZeroCode as I’d initially suspected.

barijit · 2025-01-10T17:32:04.874Z

I had the same problem and also posted on the forum. I have now opened a bug report and bubble support has promised to revert shortly. Let’s hope for the best.

aslan.3a · 2025-01-19T05:47:58.721Z

I had to temporarily reorder these plugins due to unforeseen circumstances. To my surprise, my credit card was charged, and I received a new invoice. I still don’t know the reason behind this or how to resolve it. I just hope they can issue a refund quickly and restore all the plugins to their previous one-time purchase status.

This whole situation has been very frustrating, and it’s taking so long to get it resolved.

barijit · 2025-01-19T10:12:31.000Z

I have raised a bug and awaiting resolution for more than a week now.

system · 2025-01-21T04:28:21.059Z

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