# App Blank After Sign Up

**URL:** <https://forum.bubble.io/t/app-blank-after-sign-up/78072>\
**Category:** Need help\
**Created:** [February 3, 2020, 5:11pm UTC](https://forum.bubble.io/t/app-blank-after-sign-up/78072 "2020-02-03T17:11:11Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![AlexKehoe](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/alexkehoe/32/53865_2.png) [@AlexKehoe](https://forum.bubble.io/u/AlexKehoe)\
**Post date:** [February 3, 2020, 5:11pm UTC](https://forum.bubble.io/t/app-blank-after-sign-up/78072/1 "2020-02-03T17:11:11Z")

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I signed up to the free account, spent a few hours creating my first app, manually saved 3 times, then decided to upgrade to the paid personal account. After doing so, the app still exists but the home page is empty and the plugins I installed are gone (apart from one paid plugin). Contacted bubble a couple of times but not heard anything back yet. Not a great start…

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**Author:** ![JohnMark](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/johnmark/32/42431_2.png) [@JohnMark](https://forum.bubble.io/u/JohnMark)\
**Post date:** [February 3, 2020, 5:45pm UTC](https://forum.bubble.io/t/app-blank-after-sign-up/78072/2 "2020-02-03T17:45:15Z")

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Hi @AlexKehoe

Expect a response under 48 hours (no weekend time). Welcome to Bubble.

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**Author:** ![AlexKehoe](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/alexkehoe/32/53865_2.png) [@AlexKehoe](https://forum.bubble.io/u/AlexKehoe)\
**Post date:** [February 3, 2020, 5:46pm UTC](https://forum.bubble.io/t/app-blank-after-sign-up/78072/3 "2020-02-03T17:46:52Z")

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Hi John, Thank you for your feedback. Hopefully I’ll hear back from them soon.

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**Author:** ![JohnMark](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/johnmark/32/42431_2.png) [@JohnMark](https://forum.bubble.io/u/JohnMark)\
**Post date:** [February 3, 2020, 5:48pm UTC](https://forum.bubble.io/t/app-blank-after-sign-up/78072/4 "2020-02-03T17:48:30Z")

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And don’t worry about your data, Bubble is build with 3 layers of protection.

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**Author:** ![system](https://us1.discourse-cdn.com/bubble/original/3X/2/8/2847faa74692c2ffa5d939d3dc3724cdd060d247.png) [@system](https://forum.bubble.io/u/system)\
**Post date:** [April 13, 2020, 5:11pm UTC](https://forum.bubble.io/t/app-blank-after-sign-up/78072/5 "2020-04-13T17:11:15Z")

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