Since Thursday, my app has been completely unusable for end users. This is affecting both BubbleGo preview and the native mobile app (published on App Store).
On the login screen, after entering credentials, users get an alert: “Sorry, we ran into a temporary bug and can’t complete your request. We’ll fix it as soon as we can; please try again in a bit!”
Other times, the app shows an “Hors ligne.” (Offline) banner at the top and never finishes loading past the splash screen, even though the device has a stable WiFi/cellular connection (confirmed with other apps working normally on the same network).
This happens intermittently across both the native app and BubbleGo, suggesting it’s not a device/network issue on our end but something failing when the app tries to reach the Bubble server/API.
The app works perfectly fine in the editor’s own preview (desktop browser preview from the Bubble editor), everything loads, login works, no errors at all. The issue only happens in BubbleGo and in the native app build. This makes me think it’s something specific to how those two connect to the server/API, rather than a general app-level bug.
What I’ve tried:
Generated a new OTA update — no change.
Generated a brand new native build — no change.
Confirmed the issue is not tied to a specific device, network, or user account.
Confirmed the app works fine in the regular editor preview, ruling out a data/workflow issue.
Opened a support ticket with Bubble — 4 days ago.
Has anyone else experienced this? Any guidance would be hugely appreciated.
I am experiencing the same error in my native app. I couldn’t log out or log back in to my app and nothing was loading correctly in the app just empty states. My users have been reaching out to say they can’t use the app on mobile thankful that my desktop app is working. I have already submitted a ticket but haven’t heard any progress except that they’re looking in to it and that others have been experiencing this bug. So I will be checking in frequently so they can get this fixed asap.
Hi, I’ve already submitted my ticket to support, and it’s been forwarded to the engineering team as well. They’re currently looking into the issue because, as of today, it’s been five days since I’ve been able to use the native app
We launched our Beta to our customers last Wednesday, and the application has been completely non-functional since Thursday. We are now entering day 5 of a total system outage.
To be completely frank, receiving nothing but “our engineering team is looking at it” for five consecutive days is entirely unacceptable for us. We have invested significant capital into marketing to drive users to this launch, and right now, we are facing severe damage on our brand’s reputation from day one.
Worse, we have been left completely in the dark, forcing us to give our users vague, empty promises like “it should be solved soon.” This is actively destroying our credibility with our very first customers. A 24-hour hiccup is understandable; a 5-day blackout without a clear diagnosis or timeline is a critical business threat.
