App doesn't store values entered through mobile / it does on PC

Hi
I have built an app where one page is used to enter product data through input fileds, pictures, ext. All fileds are auto-binded. Thing works well on PC version of the app but nothing happens when app is used on mobile. Even tried with changing few fileds of data to standard workflow saving with no success. What am I doing wrong?

Ales

We should observe other variables:

  1. It’s the exact same page? (No mobile version redirection)
  2. Are you logged in with the same user under both environments?

Hi,
Yes, same page. It was first reported by one user, then I checked for myself and confirmed that data entered in input fields are not stored in database.

Have you seen anything weird in logs?

This is not normally considered a good practice on mobile for a number of reasons. It can be done using JavaScript…but still isn’t recommended.

I would guess what could be causing your problem is the keyboard that pops up.

You could try adding a delay, but it still isn’t a good practice.

I would recommend you have the user fill out the form and then have a submit button.

But, you said even doing it with a submit button doesn’t work?

It would be interesting to see a screenshot of how you have your page setup to help figure out why even a submit button doesn’t work.

Is it possible you have privacy rules restricting who can auto-bind, and that your mobile device is logged in using a different account than your PC?

What should I look for?

Since it isn’t working even with regular workflows, let’s leave auto-binding aside, since Privacy rules can be involved.

Send screenshots of the log events after you click in the Save button. It would also be helpful to see how you have defined your workflows (what data sources you are getting the data from to be saved) as well as what data is in those data sources at the moment of clicking on Save button.

Here are privacy rules for this data table:

I do not understand what you ment by mobile being logged in under different account than PC?
Of course user that worked with app through mobile had different account than me when on PC. I logg in under usual user account through Pc and same one through mobile. PC stores data, mobile version doesn’t.

Here are user privileges for auto -binding.

I am not sure what workflows have to do with issue. Basically user types data in input field. In both cases auto binding as well as when workflow (save data) is used, same result in case of mobile - not saving data from input filed (Samsung S22)

which page…
Since the app is active, you can check for yourselves if you like domobilis.com
Logg in and try to add new car on mobile and on PC.

I just created an account (using desktop) and then logged in on my phone and made a change to my account, which immediately showed up on the desktop version as well, so at least on the account page, auto-binding appears to be working on both.

Forgive me for the brief sidenote, but I did find the UI hard to understand at first - I expected the ‘First Name’ and ‘Last Name’ text to be the actual inputs, and not the almost hidden inputs beneath those. Can you confirm on mobile you’re attempting to update the correct inputs?

Matt,
Thank you for taking time. Yes, app is in Slovenian language.
Fileds in loggin work as well as in index page and search vehicle page.
Problems are on page “Nadzorna plošča” (Dashboard) when adding cars “Dodaj vozilo”.

I am not happy with design but I am focusing on the functionality at the moment.

AleĹĄ

I can also edit fileds on existing car and it saves.
I just noticed that in mobile version popup doesn’t show up. On PC popup appears to confirm adding new vehicle. In mobile this doesn’t happen. That’s probably reason why data doesn’t save.

1 Like

I’d just make sure that popup has responsiveness and dimensions that are compatible with mobile - it’s possible it’s popping up but off screen / hidden behind something else when in mobile.

Quite possible. I am searching where it is on smaller screens.
Thanks

This topic was automatically closed after 70 days. New replies are no longer allowed.