1

What do you think if your application goes into production and customers use it and it goes offline for 3 days? The only information that Bubble Support sends is that it is analyzing the issue and has no forecast for a solution?

2

Yikes, what is going on? Anything we can do to help?

3

In fact, the only information I got from support was that the database was corrupted. The delay in support is kind of absurd, 3 days… Thank you for your kindness

4

Awe man, that stinks. Sorry to hear. Bubble Support definitely needs to hire more people or something. I hope they help soon. :cry:

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5

Sorry about the downtime! I checked with the support team and they said you have messages from them about escalating your case to our engineering team

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6

I appreciate the feedback, but this is the same response I’ve been getting since the app stopped until today, let’s go to day 4. Honestly, it’s unfortunate that this happens with a platform that is designed so that we don’t have to worry about it.

I’ve been using bubble since 2021, and since then I’ve never reported anything. The first time I needed it, I already had this bad experience in addition to the financial loss.

7

Isn’t that a canned response you get with most support cases…

8

not familiar with what responses the support team uses.
What’s your point?

9

So far, the app is still down. Could you get a response from support? They don’t answer me anymore.

10

most support tickets go no where

in about 3/4s of the cases support tickets end in “we’ve escalated the issue to another team” and then radio silence. I’ve never once had that mystery team reply back with a solution or a bug fix.

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11

This is not good @suportesoftal. I wish there was something we could help you with. Truly hope your problem gets solved soon.

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12

Regrettable, but we’re on the fifth day with the app down.

13

What do you mean by down? Unable to load a page at all? Can’t work in the editor?

14

We managed to restore it today. At this moment in fact.

Well, it’s been very tense the last few days.

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15

Maybe you can explain what was the issue?

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