App down for 5 days - Resolved

suportesoftal · 2025-04-07T15:10:59.706Z

What do you think if your application goes into production and customers use it and it goes offline for 3 days? The only information that Bubble Support sends is that it is analyzing the issue and has no forecast for a solution?

J805 · 2025-04-07T15:13:26.930Z

Yikes, what is going on? Anything we can do to help?

suportesoftal · 2025-04-07T15:20:47.948Z

In fact, the only information I got from support was that the database was corrupted. The delay in support is kind of absurd, 3 days… Thank you for your kindness

J805 · 2025-04-07T15:22:30.261Z

Awe man, that stinks. Sorry to hear. Bubble Support definitely needs to hire more people or something. I hope they help soon.

fede.bubble · 2025-04-07T15:47:38.004Z

Sorry about the downtime! I checked with the support team and they said you have messages from them about escalating your case to our engineering team

suportesoftal · 2025-04-07T15:52:33.903Z

I appreciate the feedback, but this is the same response I’ve been getting since the app stopped until today, let’s go to day 4. Honestly, it’s unfortunate that this happens with a platform that is designed so that we don’t have to worry about it.

I’ve been using bubble since 2021, and since then I’ve never reported anything. The first time I needed it, I already had this bad experience in addition to the financial loss.

chris.williamson1996 · 2025-04-07T16:06:04.469Z

fede.bubble:

they said you have messages from them about escalating your case to our engineering team

Isn’t that a canned response you get with most support cases…

fede.bubble · 2025-04-07T16:08:51.232Z

not familiar with what responses the support team uses.
What’s your point?

suportesoftal · 2025-04-07T20:10:33.733Z

So far, the app is still down. Could you get a response from support? They don’t answer me anymore.

mitchbaylis · 2025-04-08T05:20:41.066Z

most support tickets go no where

in about 3/4s of the cases support tickets end in “we’ve escalated the issue to another team” and then radio silence. I’ve never once had that mystery team reply back with a solution or a bug fix.

ahmed.elkaffas · 2025-04-08T14:12:26.125Z

This is not good @suportesoftal. I wish there was something we could help you with. Truly hope your problem gets solved soon.

suportesoftal · 2025-04-08T20:32:20.026Z

Regrettable, but we’re on the fifth day with the app down.

ihsanzainal84 · 2025-04-08T23:19:34.969Z

What do you mean by down? Unable to load a page at all? Can’t work in the editor?

suportesoftal · 2025-04-09T01:13:41.605Z

We managed to restore it today. At this moment in fact.

Well, it’s been very tense the last few days.

Jici · 2025-04-09T01:52:12.816Z

Maybe you can explain what was the issue?