# Awesome Bubble commercial support :) **URL:** \ **Category:** Need help\ **Created:** [May 14, 2018, 1:13pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350 "2018-05-14T13:13:48Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![d.ibolit](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/d.ibolit/32/16438_2.png) [@d.ibolit](https://forum.bubble.io/u/d.ibolit)\ **Post date:** [May 14, 2018, 1:13pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350/1 "2018-05-14T13:13:48Z")
> Info about email support ![0](https://us1.discourse-cdn.com/bubble/original/3X/a/5/a5b6c180ace23834b92a131f859eeaf0c1efc550.png) > Ask for email support: ![1](https://us1.discourse-cdn.com/bubble/original/3X/c/6/c6facac308775d1c655efc53da9da315fdc6233b.png) > Bubble commercial support answer ๐Ÿ™‚ ![2](https://us1.discourse-cdn.com/bubble/original/3X/7/7/77a180ca5435ec1b8e266317c8910b18430e6143.png) ---
**Author:** ![dan1](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/dan1/32/23411_2.png) [@dan1](https://forum.bubble.io/u/dan1)\ **Post date:** [May 14, 2018, 4:50pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350/2 "2018-05-14T16:50:21Z")
While I realize that the response falls short of what you would hope for, the primary support email is meant for issues within apps, not so much educational questions. Bubble has a great ecosystem of educational content (the Bubble manuals and tutorials, user-created courses, content on the forum). In addition, there are many coaches and consultants out there. When sending emails to support, here are some points I try to keep in mind. (Welcome others to chime in). - First, double check your debugger to ensure it is clear of potential issues. - In your request, provide meaningful context regarding the issue (short screen capture of the issue, screen shots, text explanation). Ie. I am trying to do X, but am encountering Y. - Make your request actionable. (Ie. if about a specific app, let Bubble know which one) As a general rule, use the support email as a fallback option. First, search Bubble documentation and tutorials. Second, search the forum. And if a forum post doesnโ€™t exist, create a new post with plenty of detail. ---
**Author:** ![JonL](https://avatars.discourse-cdn.com/v4/letter/j/e5b9ba/32.png) [@JonL](https://forum.bubble.io/u/JonL)\ **Post date:** [May 14, 2018, 5:35pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350/3 "2018-05-14T17:35:04Z")
Donโ€™t see anything wrong with the answer. They supported you by directing you to the appropiate Channel for that specific question. ---
**Author:** ![d.ibolit](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/d.ibolit/32/16438_2.png) [@d.ibolit](https://forum.bubble.io/u/d.ibolit)\ **Post date:** [May 14, 2018, 5:56pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350/4 "2018-05-14T17:56:55Z")
I use few online services. And I periodically contact with different support teams. All of them are giving answers on such questions. They do not provide support how to make super-cool project using they platforms, but they always provide help with basic functions. Especially for users with commercial subscriptions. ---
**Author:** ![ones](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/ones/32/23608_2.png) [@ones](https://forum.bubble.io/u/ones)\ **Post date:** [May 14, 2018, 6:57pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350/5 "2018-05-14T18:57:52Z")
Hi d.ibolit, as a newcomer I too was first ignorant on how things were run on bubble.is, but soon realized that the competences / responsibilities are very intelligently shared / distributed: 1. There is the small bubble core team [โ˜€](https://bubble.io/about) treating primarely questions concerning the technological development, the consistency and reliability of the platform, and all account issues. 2. Then there is the forum with lots of great guys [๐ŸŒŽ](http://forum.bubble.io/) and lightyears of experience, where you find all your programming answers, typically within less than 24 hours. 3. And then you can google [๐ŸŒ](https://www.google.ch/) to find old posts which will give you the answers to 50% of your questions immediately. 4. Furthermore there is the documentation [๐Ÿ“’](https://bubble.io/documentation) and tons of training material and example apps where you can go and discover the coding directly yourself. Consider the alternative: If the bubble team was inflated in order to treat all of the simple customer questions themselves, sooner or later you would end up with inappropriate priorization, and quickly have a steaming pile of intransparent software like what RoR has morphed into [๐Ÿ”ฅ](https://thenextweb.com/dd/2017/07/26/ruby-rails-major-coding-bootcamp-ditches-due-waning-interest/). Bubble is superbly lean and performant, enjoy the party while it lasts [๐Ÿ•ถ](https://www.youtube.com/watch?v=CSemARaqGqE) ! By the way: what programming language is bubble written in? RoR maybe? Would be a nice irony ๐Ÿ˜ ! ---
**Author:** ![NigelG](https://avatars.discourse-cdn.com/v4/letter/n/ea5d25/32.png) [@NigelG](https://forum.bubble.io/u/NigelG)\ **Post date:** [May 14, 2018, 7:03pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350/6 "2018-05-14T19:03:53Z")
> [@ones](#): > > There is the small bubble core team And by small โ€ฆ that is really small, not just small ๐Ÿ™‚ ---
**Author:** ![Bradluffy](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/bradluffy/32/955_2.png) [@Bradluffy](https://forum.bubble.io/u/Bradluffy)\ **Post date:** [May 14, 2018, 7:58pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350/7 "2018-05-14T19:58:53Z")
I donโ€™t understand why you would reach out to support before doing the tutorials which provides the answers to the questions you were asking. If I was running a firm like this I would be frustrated to take the time to build tutorials and then have people ask me the questions which are covered in those tutorials. That being said if you are stuck on a specific issue that is not clear in the tutorial, take a look at the forum. By this time you have a pretty comprehensive guide that has been put together here. ---
**Author:** ![dbevan](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/dbevan/32/157741_2.png) [@dbevan](https://forum.bubble.io/u/dbevan)\ **Post date:** [May 14, 2018, 8:45pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350/8 "2018-05-14T20:45:15Z")
The forum is 10x better than asking a support team a general question and waiting for a reply. 90% of questions have already been addressed in full detail somewhere in the forum. New posts are about the 10% that havenโ€™t been addressed. Bubble Support = 10/10 Bubble Forum = 10/10 ---
**Author:** ![system](https://us1.discourse-cdn.com/bubble/original/3X/2/8/2847faa74692c2ffa5d939d3dc3724cdd060d247.png) [@system](https://forum.bubble.io/u/system)\ **Post date:** [July 23, 2018, 1:13pm UTC](https://forum.bubble.io/t/awesome-bubble-commercial-support/29350/9 "2018-07-23T13:13:54Z")
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