Backend responding too late and crashing on March 13th between 11:31:11 am and 11:34:16 am CET

gianluca1 · 2025-03-13T14:01:38.178Z

Hi, I experienced problems with the backend and I don’t know if this is still happening. Anybody else is having issues? Here below the details.

One of my users experienced a malfunction of my app during the execution of an operation that takes place hundreds of times a day across all my users. I went to check his logs and found the following.

11:31:11 am, the user, from the page, clicks a button that schedules backend WF A
11:31:29 am, the scheduling completes. This usually takes a fraction of a second but here took 18 seconds.
11:32:18 am, the execution of backend WF A, starts. This was supposed to start 11:31:11 am. It took 1 minute and 7 seconds.
11:32:35 am, the execution of backend WF A, finishes. This usually takes 1 second, here it took 17 seconds.
11:32:36 am, the user, from the page, clicks a button that schedules backend WF B
11:32:43 am, the scheduling completes. This usually takes a fraction of a second but here took 7 seconds.
11:32:50 am, the execution of backend WF B, starts. This was supposed to start 11:32:36 am. It took 14 seconds.
11:34:16 am, after having done the first 3 steps, backend WF B produces “Error executing workflow action”. I guess it was a timeout as this happed 1 minute and 26 seconds after the start of the WF that usually takes less than a second.

I’m in any case about to write to support.

system · 2025-03-27T14:01:38.048Z

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