@dballiet I checked with the team. It appears that at least one of your apps was flagged for copyright infringement by Cloudflare and that’s why the team took action. But they are going to review the support tickets they have with you and you should hear from them.
Hope that helps
@fede.bubble thanks for the update, I’m curious to understand what they found that would necessitate the immediate takedown of 2 sites with no proactive action to alert me to why or any chance for me to explain or rectify.
I’ll report back when I know more. Thx
It is good to be reminded that not you but Bubble is ultimately in control of your business. This is important to understand. So Bubble lets you build apps quickly at low cost and also lets you run it at low cost but in return they keep the code and decision making around pricing and all the other rules including whether they take down an app.
As long as the pluses and minuses keep you in the plus , Bubble is a great platform!
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Likely because Cloudflare flagged it, there was a risk for Cloudflare to take all Bubble apps down because of this one copyright infringement that Cloudflare found.
Also, I’m pretty sure that Cloudflare only goes after copyright infringement when someone reports it to them. So likely what happened was someone found your app violating copyright laws, and looked up your domain name and who hosts it, it said Cloudflare, so Cloudflare told Bubble and Bubble probably took action because they didn’t want their Cloudflare account to be closed/suspended and bring down all of Bubble for everyone which would have been a bigger headache to clean up.
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I’ve been working with Bubble the last day or so on this. It turned out to be trademark infringement, which without me being a lawyer, seems overall legitimate although there are points to be argued either way. Nevertheless, Bubble, once I got to the right person, has been good to work with. It’s unfortunate that its a “act now, ask questions later” mindset but not sure what influence Bubble has in that regard. I do hope for some improvements overall from Bubble:
- You had to have know about this months ago. Why not reach out to me proactively?
- There was Zero (0) communication leading up to and after it happened
- I jumped through 3 hoops to get someone to understand that what I was seeing about being downgraded was not normal
- They also took apps offline that were unrelated to this infringement and I havent been able to get those back online yet
- It seems like the best support (support that really mattered) happened during US time which shouldnt be the case for a 24x7x365 company
- This seems like unchartered territory for Bubble
- I still dont know exactly the extend of what caused the infringement so I’ve guessed at what I needed to change, but without being able to talk to or with or hear from the offended party, I’m in the dark.
My app has low usage at this point so other than the hit to SEO and a bunch of rework, there’s little monetary impact. Overall it’s my fault but I’m hoping Bubble can learn from it and make this more smooth the next time it happens. It just sucks that they ultimately are in FULL control. I couldnt even argue a point if I wanted to, or negotiate. My hands are truly tied. I guess you have to take the bad with the good…
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Sorry that this is happening to you. How did you get to the right person? What did it took for your app to be live again and how long?
In the end, it was mostly my fault, I infringed on intellectual property. However Bubble admitted that the way they handled it wasn’t the process they wished to follow. They typically will try to work with the website owner first before totally shutting it down.
I believe I started a ticket through their support and kept on asking for it to be escalated. And also, someone from the Bubble team was watching the forums and jumped in and made sure it got to the right person.
I hope this helps, let me know if not.
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