Bubble Down Aug 6 - Mega Thread

Posybl · 2024-08-06T10:06:43.969Z

This is not good!. What about this issue on bigger level?

Diana · 2024-08-06T10:10:27.369Z

At the moment, the problems that I have seen that the community has is that the applications do not appear in the work area, the applications that are already deployed have fallen and cannot be used or, what has been your case, that your work has been reverted.

Posybl · 2024-08-06T10:14:59.668Z

Yes, 5 hours of my work is gone
Savepoints are also gone

Diana · 2024-08-06T10:18:52.280Z

I have only just started using Bubble, I literally started less than a week ago, but the most likely thing is that you have been working precisely during the time that the platform was having these problems and that is why your work has not been saved.

I don’t know if there is any way to contact the platform’s service to try to recover some of your work, at least the versions that could have been saved before the problem occurred.

luke2 · 2024-08-06T11:15:08.477Z

I believe the reset is from 2AM EST today

magentalogic · 2024-08-06T13:11:06.263Z

Data Loss. Unacceptable & Lazy! Bugs

I am absolutely astonishing that in 2024 that a simple database update by AWS that was apparently incompatibly with the Bubble codebase results in so many Bubblers losing their valuable work. I find it even harder to believe that if Bubble truly had auto-upgrades switched off that an incompatible database update could knock out your whole platform. It appears the resolution was a lazy “just restore to the last backup” before the auto-update occurred. This shows a complete disregard for those …

If you have lost your work and your save points then chime in on this thread. Its unacceptable in 2024 that there is no roll-back plan and to take the lazy option at our expense.

magentalogic · 2024-08-06T13:02:28.579Z

I am absolutely astonishing that in 2024 that a simple database update by AWS that was apparently incompatibly with the Bubble codebase results in so many Bubblers losing their valuable work. I find it even harder to believe that if Bubble truly had auto-upgrades switched off that an incompatible database update could knock out your whole platform.

It appears the resolution was a lazy “just restore to the last backup” before the auto-update occurred. This shows a complete disregard for those agencies that clients using their apps for business purposes and for the developers time who lost their valuable work. It doesnt matter whether it was minutes, hours or days, this is unheard of in 2024. Surely you took a backup of the databases before just reverting to a stale backup and would take the time to revert the update rather than just wiping out our work? Surely Bubble has a thorough roll-back plan for updates gone wrong.

How can your valuable clients have any confidence in your platform that if anything goes wrong (which is inevitable) that you dont just take the lazy way out and restore to a stale backup. I am truly astonished that this was the approach taken. Surely you at least took a backup of the broken databases before you took the lazy option and will work to roll-back the supposed auto-update by AWS and restore our work?

Form our perspective, we had several developers doing critical updates and our clients work that we have lost. The cost of our developers to redo their work is nothing compared to the reputation damage to our clients.

How can we continue to invest in Bubble for our clients, when you appear to have no roll-back plans for a simple database update when apparently auto-updates is switched off. It doesnt pass the sniff test. I have never experienced a data loss in at least 10 years. It just shouldnt happen. Can we please have some answers to ensure this wont happen again or what compensation are you going to offer for the lazy resolution.

saranya · 2024-08-06T09:35:56.231Z

Hi I have already bought a template and designed an app. Also I have few other free templates in my app page . But suddenly this morning I couldn’t open my app, it gives me this error message.

image801×397 9.67 KB

Also when I login into my bubble app, I cannot view any of the templates.

image1894×931 60.1 KB

This problem is there for around an hour.
Please help.

Zeroic · 2024-08-06T09:37:08.189Z

Bubble is down for a while. Would be cool to follow this for more updates - Bubble server issues affecting editor and apps

saranya · 2024-08-06T10:10:19.136Z

It is working now… Thanks…

saranya · 2024-08-06T11:15:26.526Z

Again some issues, I get refresh banner constantly…

Zeroic · 2024-08-06T12:52:01.173Z

https://forum.bubble.io/t/bubble-server-issues-affecting-editor-and-apps/334182/156?u=zeroic

ed19 · 2024-08-06T14:17:38.516Z

Bubble have just merged these two threads and now it reads like nonsense. Newest responses are somewhere in the middle

xxv.tori · 2024-08-06T09:49:26.556Z

Guys, does anyone knows when this server problem will end ? How long will it be ?

Mahrukh · 2024-08-06T09:50:39.648Z

Screenshot 2024-08-06 at 2.50.02 PM1914×1408 326 KB

fosscapital · 2024-08-06T07:38:27.827Z

I recieve the following: “Sorry, we ran into a temporary bug and can’t complete your request. We’ll fix it as soon as we can; please try again in a bit!”

Anyone else experiencing the same issue?

empatechsg · 2024-08-06T07:39:02.515Z

me also

business7 · 2024-08-06T07:50:16.450Z

Me also. status.bubble.io says that everything is still up and running. Here is a screenshot of what I am getting:

image1338×626 39.3 KB

It says that I have two apps, but i am unable to preview them. When I click on build and click on the latest app where I recently left off, I am gtting “Sorry, we ran into a temporary bug and can’t complete your request. We’ll fix it as soon as we can; please try again in a bit!”

georgecollier · 2024-08-06T07:51:32.945Z

No point replying to this thread - it’ll get locked. Make comments on the largest thread where you’ll get updates and your comments will stick around: Bubble server issues affecting editor and apps

magentalogic · 2024-08-06T08:32:28.401Z

George, youve had an opinion on every single thread about this outage. Do you really think, we have time to follow your rules and complaints when we have clients yelling at us for an outage and not a single word from anyone at Bubble. Its not hard to send an email or update a status page. Seems like you have more time on your hands to respond to everything single thread than others.