Bubble Down Aug 6 - Mega Thread

js10855 · 2024-08-06T08:00:40.575Z

hello, bubble seems stop working. i checked this from India and my client checked this from Albania. It is not showing even apps . Editor is giving error too.

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georgecollier · 2024-08-06T08:05:03.468Z

Make comments in the main thread below, there’s a dozen threads about this issue already. Keeping the forum clean will help users like you find the most important updates

Bubble server issues affecting editor and apps Bugs

Hello everyone. Our apps are on a dedicated server and none of our apps are working for a few hours now. Anyone else having similar issues? Support, fix this ASAP!!!

js10855 · 2024-08-06T08:25:02.286Z

I did not notice that.

markeaston · 2024-08-06T07:54:18.262Z

Is anyone else not able to see their apps in the home page?

I was working on an app and it timed out. Now I can’t see any apps at all… help!

georgecollier · 2024-08-06T08:03:28.552Z

Please look for other existing relevant threads before creating a new one - a dozen threads about the same issue helps no-one.

Bubble server issues affecting editor and apps Bugs

Hello everyone. Our apps are on a dedicated server and none of our apps are working for a few hours now. Anyone else having similar issues? Support, fix this ASAP!!!

markeaston · 2024-08-06T08:05:02.955Z

I get that but when its critical its hard to find a thread that is current sometimes. I did search.

georgecollier · 2024-08-06T08:06:45.615Z

Take your pick

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Keeping everything in one thread ensures that you get updates, as updates will only be posted in one main thread.

fede.bubble · 2024-08-06T14:34:26.070Z

ok, I think I found every topic about the outage. Thank you all for flagging the issues and for helping each other troubleshoot things.

I added the latests updates from the team at the top of the thread

gf_wolfer · 2024-08-06T14:37:17.418Z

@fede.bubble as a newcomer to seeing this issue, is there anything on a Live Application that might have been impacted here? (wrong data saved, data not saved, etc)

The messages about times and a snapshot of data are not clear if this is for our App’s Databases or just for the Bubble Editor (or both?)

Specifically, I need to know if there could have been issues with Live Data that could cause issues for our end users? And if so when would these have occurred?

Would this affect Logs as well?
Trying to do damage control here, so need to know if we can use those to look at what data was affected or if it is unreliable

fede.bubble · 2024-08-06T14:55:20.996Z

gf_wolfer:

is there anything on a Live Application that might have been impacted here?

I asked, here’s the reply:

Only editor data should have been affected, not a user’s app’s data

Hope that helps

donovanmat.76 · 2024-08-06T07:37:52.380Z

First there was the oops browser popup issue. Now all apps are invisible

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chad5 · 2024-08-06T07:47:51.179Z

Haha cause that page is a Live bubble app… It’s still up but the apps are on the server that is down

is-management · 2024-08-06T15:11:25.166Z

Same for us

mghatiya · 2024-08-06T16:22:05.832Z

Is there some way for Bubble to give us some kind of dump of the changes we lost?

Even something as ugly as diff of json of pre merger and post merger DB might help.

That way we can at least somewhat remember the things we worked on and redo those.

dramirez · 2024-08-06T16:55:39.918Z

i was up til 3 am est working on a problem i’ve been stuck on for a while, and i finally figured it out. i log on today and all that work is gone. it might be a wrap for this platform.

pedicab · 2024-08-06T17:00:49.936Z

Same. There’s no excuse for a site being this unreliable, but going down and not telling me while I continue to work for over an hour (maybe two hours?) is not tolerable. I don’t trust the judgement of the people who make decisions around here.

bek · 2024-08-06T21:22:04.462Z

Dedicated instance, editor seems to be down. Emailed my support team, but just FYI if anyone else is experiencing it. Status page states issue has been resolved (but it hasn’t).

klum · 2024-08-07T03:04:12.317Z

after so many hours i still see the Refresh Bar keep asking me to refresh … i cant do shxt right now, client is waiting for my updates now im stucked, while the bubble team probably is sleeping right now… in New York…

While the community in the forum is like praying the Bubble to save them, out of the Bubble

I suggest to Bubble, everytime there’s a major outage, we should be compensated with some WU, if not things like this will keep happening every month, like Bubbler are just some dumb people who cant do anything…

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johnny · 2024-08-07T04:00:00.232Z

Hi @klum, have you tried this? Bubble Down Aug 6 - Mega Thread - #129 by michal.friedrich

klum · 2024-08-07T14:44:35.695Z

thanks Johny, i’ve contacted Bubble team and they’ve helped resolved it