# Bubble says it is down - but it isn't **URL:** \ **Category:** Need help\ **Created:** [July 10, 2019, 2:43pm UTC](https://forum.bubble.io/t/bubble-says-it-is-down-but-it-isnt/61366 "2019-07-10T14:43:26Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![kevin9](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/kevin9/32/42736_2.png) [@kevin9](https://forum.bubble.io/u/kevin9)\ **Post date:** [July 10, 2019, 2:43pm UTC](https://forum.bubble.io/t/bubble-says-it-is-down-but-it-isnt/61366/1 "2019-07-10T14:43:26Z")
I have been receiving the following message for one day now when I click on “preview”. I have put in a request to bubble but no response. The bubble system appears to be working when I check the status at [https://status.bubble.is/](https://status.bubble.is/) Could it be something to do with my account and my plan which is a personal plan? I am not yet in production and I am just trying out different ideas and experimenting. ## Oh no! We’re having some temporary technical difficulties right now. We’re working on the problem as fast as we can! In the meantime, try refreshing the page or hitting “back” on your browser just in case things are working again… We’re really sorry! ---
**Author:** ![nocodeventure](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/nocodeventure/32/247164_2.png) [@nocodeventure](https://forum.bubble.io/u/nocodeventure)\ **Post date:** [July 10, 2019, 3:25pm UTC](https://forum.bubble.io/t/bubble-says-it-is-down-but-it-isnt/61366/2 "2019-07-10T15:25:34Z")
It’s a known issue and they are investigating it. I also have encountered this more than five times. ---
**Author:** ![JohnMark](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/johnmark/32/42431_2.png) [@JohnMark](https://forum.bubble.io/u/JohnMark)\ **Post date:** [July 10, 2019, 3:26pm UTC](https://forum.bubble.io/t/bubble-says-it-is-down-but-it-isnt/61366/3 "2019-07-10T15:26:59Z")
Hi @kevin9 This can fix the problem [If your app is pointed to 54.68.12.205 --](http://forum.bubble.io/t/if-your-app-is-pointed-to-54-68-12-205/60660) ---
**Author:** ![lantzgould](https://avatars.discourse-cdn.com/v4/letter/l/ecccb3/32.png) [@lantzgould](https://forum.bubble.io/u/lantzgould)\ **Post date:** [July 10, 2019, 3:54pm UTC](https://forum.bubble.io/t/bubble-says-it-is-down-but-it-isnt/61366/4 "2019-07-10T15:54:24Z")
This issue has been happening for over a week. Bubble has not come out with a fix yet. Updating the IP seemed to help about 5%. Crashes still occur, and get this message at least a couple times every time I’m editing. ---
**Author:** ![system](https://us1.discourse-cdn.com/bubble/original/3X/2/8/2847faa74692c2ffa5d939d3dc3724cdd060d247.png) [@system](https://forum.bubble.io/u/system)\ **Post date:** [September 18, 2019, 2:43pm UTC](https://forum.bubble.io/t/bubble-says-it-is-down-but-it-isnt/61366/5 "2019-09-18T14:43:29Z")
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