Bubble support is dumb today

betteredbritain · 2025-01-13T19:47:13.186Z

I have reason to believe that I am interacting with a chatbot when reaching out to bubble support.

Was there an announcement pertaining to this that I missed … because I have a payment related issue and it simply wouldn’t make sense if that is being addressed by a bot that has up to this point failed to assist in any meaningful way.

Update 3 hours later - I’ve been told via email by a different support agent that I was in fact talking to a human. I don’t buy it at all, if Bubble is using AI to lessen the log of support requests just come out and say it. I personally do not appreciate a ‘human impersonator for the greater good.’ Go ahead and like this if you’ve struggled with poor support (they are monitoring the thread).

J805 · 2025-01-13T19:49:43.596Z

Yes, the chat option starts with a bot. It never starts with a real person. That would be very nice, but doesn’t happen with Bubble. They usually respond via email. Sometimes issues take two weeks or longer to resolve.

betteredbritain · 2025-01-13T19:58:23.746Z

This needs to get fixed, no one has 2 weeks to wait for an issue to be solved. Its a pity Bubble has no close competitors. We would not have to deal with this. A disclaimer when interacting with a chatbot via email would also be nice. Do you know if there is any work around to reach out to a non-AI support agent?

J805 · 2025-01-13T19:59:49.983Z

You can email support@bubble.io to bypass the chat bot and then level 1 support should respond today by saying they will transfer you to the correct department. Then you might need to wait until they are available to give a response.

kipme001 · 2025-01-13T20:01:13.121Z

It sucks! I am experiencing the same issue… No one has two weeks to wait for a response when the matter is urgent.

J805 · 2025-01-13T20:02:13.472Z

The level one support team determines if it is urgent or not. Then it gets passed to the appropriate team member.

betteredbritain · 2025-01-13T20:04:18.553Z

That’s the contact I am using and I am still getting a bot.

I think what I will do is report a non-existent issue on https://status.bubble.io which is always ‘urgent’ so that I can reach a human. Appreciate your help.

betteredbritain · 2025-01-13T20:05:54.415Z

Try reporting an issue on https://status.bubble.io … that should get you a human agent. Those kind of issue are usually priority 1.

J805 · 2025-01-13T20:06:37.267Z

Sounds good. I hope that works. It typically still sends back a default message saying that someone will be in touch. There is no way to get a human except here on the forum. @fede.bubble Might be able to assist more if they are online currently.

betteredbritain · 2025-01-13T20:08:12.389Z

Hoping he sees this @fede.bubble

fede.bubble · 2025-01-13T20:14:05.842Z

Hi there. Yes, I shared this topic with the team to help them improve their process.
@betteredbritain are you in touch with human support already? Did you get past the chatbot and submitted a support request?

betteredbritain · 2025-01-13T20:17:41.707Z

Hi @fede.bubble thanks for jumping on. I did not submit a support request as you would on bubble by submitting a form. I simply sent a direct email to support@bubble.io and no I still have the bot. Would you suggest I submit a form instead?

fede.bubble · 2025-01-13T21:11:41.465Z

The team took a look at your conversation with our support email and will be sharing some feedback to make sure they get better.

Just to confirm, you were in fact talking to humans during that email exchange

blair3 · 2025-01-13T21:17:12.823Z

My app is behaving like it’s corrupt. Forms that are supposed to be empty have garbage data in them. This is serious - this app is my livelihood.

fede.bubble · 2025-01-13T21:34:23.357Z

@blair3 have you connected with support so they can take a look at your app?

betteredbritain · 2025-01-13T21:35:43.194Z

They must be training someone new. Thanks a lot for the help!

J805 · 2025-01-13T21:36:59.669Z

Some things to check:

Have you been able to use the inspect tool to find out why it is showing bad data?

Or, are you sure you are logged in? Sometimes it kicks you out and you are viewing data that is not yours unless you have a workflow that sends you to your login page.

Those are just two possibilities.

Forgive me since I don’t know how experienced you are with using Bubble so I don’t know how deep the debugging needs to be.

blair3 · 2025-01-13T21:49:11.259Z

Not yet. I have found the cause of the problem. The ‘go to page’ action in the ‘New’ button workflow appears to be different to what it was. There has been no change to that page of the app in more than a year. There are also some API calls that are giving unusual results and I am looking into that now.

blair3 · 2025-01-13T21:59:09.720Z

Fixing the button action and then re-pushing the app from dev to live has resolved the issue. But I am a bit nervous.
If an update from dev to live was interrupted (e.g. Internet outage) could that potentially corrupt the live app?

fede.bubble · 2025-01-13T22:17:33.005Z

without taking a look at the app to rule out a ton of possibilities it’s hard to say. But a deploy is a deploy, there aren’t half-deploys. If you are worried I would submit a bug report and let the team dig through