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@code-escapee it does not address the issue. For one, in the rare cases that thing is collapsed when I open the Bubble home page, it is alerting me to messages I’ve never requested to be receiving from weeks ago.

Screen Shot 2024-08-17 at 12.09.18 PM

It also has no place to set preferences on communications or what type of messages/notifications you receive. Perhaps I could be daft and those settings are somewhere else?

That also doesn’t address the fact that my email is still inundated with emails stating that somebody looked at a ticket and will send to a specialized team.

Simple solutions would come from a managerial approach.

  1. Send confirmation email of Bug report submitted WITH the details of the Bug report (Bubble stopped attaching the support ticket details with the confirmation email about 6 months ago, potentially as a way to reduce our ability to follow up with the reports that fall through the cracks)
  2. Send emails only to request more information or that demonstrate a solution/fix was put into place or the inability for support to reproduce.
  3. No emails about ‘we looked and are sending to somebody else’
  4. No emails about ‘thank you for patience, we will look’
  5. No emails about ‘we received this outside of office hours’

I would imagine that nobody in their right mind in 2024 would expect email to work like a chat system, so everybody should be able to have logical expectations about delays in responses via emails. I do not believe people get the feeling they are speaking to a void when communicating via email, especially since Bubble support overall does a really great job and they do respond quickly with thoughtful responses. I just don’t think we need all the extra emails.