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@fede.bubble can you also share that as a paying customer it is annoying when:

  • you get tree times the same question from different support people
  • Because you get tree times the same question, a meaningful response will never be sooner than a day or two
  • even when you explained it all, and even when it is not a bug but another question they still ask you to fill in a reproduce flow
  • Asking the reproduce flow happens sometimes after 24 hours. So even when it is not needed one day of waiting is gone
  • Even with production issues Bubble can take days to respond in any meaningful way
  • Every message is closed with a standard corporate communication line “we appreciate your patience” even when a day before you asked if they are still on it because you have a production issue. It degrades every customer to a number.
  • Every support request starts with…”we’re currently experiencing a higher volume of requests …… may be delayed” for months now. Telling me this for a week I understand, for two weeks, ok but for months gets me thinking…1. Mismanagement and 2. I don’t care because it should be Bubbles problem not mine. And indeed, support takes longer and longer and the answers are getting worse and worse. Almost to a point you start to think as a customer….do they think when telling me that it can be delayed it is ok to delay?

Anyway, hope you can do something with this info. Some of the points can be solved without any cost involved.

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