Hi everyone, a few weeks ago I solved how to calculate response time thanks to this forum here but I’ve now come to realize this isn’t the best way because if a conversation ends, but the user who didn’t reply to the ended conversation messages the other user a few days or weeks later, the average reply time for that user would be VERY high.
Is there any solution to this? Hoping someone could shed some light as I’ve been in this tunnel thinking of ways to solve this issue for some time now…thank you!