Hi guys. Quick tip as to not trust the “days to resolve” on the email of Unpaid subscription.
In our case, I got cc on this email 5 days ago, showing that client’s card had some issue and had 19 days to resolve, which I warned him as he was finishing his vacation.
Today, 5 days after that email, we got our 100k+ users app shutdown and he’s still unable to update his billing info.
(I put my own to resolve it, and we’re unable to move back to his user) Disclaimers at the end.
Forcefully automatically updated the 2TB storage addon on 50% pricing and storage. [REDACTED TO AVOID POSSIBLE ABUSE]. This may be a bad extra charge for those who don’t want it (not us! We’ll happily pay it! Please keep it as is).
Not sure if this is a bug too: As the client is unable to update his credit card, I used mine so the app would be back. Now, when he tries to transfer the subscription back to him (still unable due to the card declined), it tries to charge the client and me a full cycle for all plans and addons. I believe charging me a full cycle after I had already been charged is a bug? Not sure. I’ll be trying to help him add a new card and transfer it all back to them soon.
Disclaimers for annoying bored devs:
This is not a criticism of Bubble. I still see it as the best lowcode tool out there and we’ll keep using it.
Obviously, you don’t want to intentionally delay their server subscription ever. Client was on vacation and didn’t see the card while travelling back.
I’m posting this as I already had the switch billing issue due to client’s unable to update their cc, 3 times. Again, not my app. Not my card. All my cards were always accepted promptly with no issues(working great).
This is a big app running on the highest plan, with the highest addons (but not big enough to justify the current Enterprise plans yet), so naturally, nerves are high.
Looks like there were exceptional circumstances that led to the cancellation before the end of the standard retry window. I strongly recommend reaching out to our Support team directly, as we’re unable to share or discuss sensitive billing information publicly.
Hi @fede.bubble . Thank you and yes, I’ve contacted on the sales team form that is displayed on that page. I’ve also emailed them about the issue and checking how are the Enterprise plans currently priced. I may upgrade this one to Enterprise too.
The post is more so other devs can be aware of the 2 issues to avoid being offline and lots of user tickets. I’m sure they’ll fix it quickly given the severity
The addon bug is quite useful for my case and we don’t mind the extra charge at all. Fair and we want it
The billing transfer back to the client’s account was resolved a few minutes ago. We are yet get an answer on what happened so we can avoid it next time.
That brought 3 new issues.
We got charged twice. One in my own account, and another on his account after the transfer. The invoices show overlapping montly cycles.
The invoices paid on my account completely disappeared and are not shown on his account either. We were double-charged, and that was hidden. Fortunately, I had downloaded the invoices before the transfer and they said they would refund.
We’re overflown with (possibly-fake) Individual Data Requests. Despite our active users being way down our average according to database and GA, since the transfer we’re getting twice the WUs solely on these supposed “Individual Data Requests” that we can’t contest or ask for guidence. Those were not even shown in the Log’s chart 3 days ago, now they’re more than 50% the daily WUs. Very disturbing to be charged for something we can’t see. Feels like we’re being punished for trying to help.
Bugs on the whole topic:
Email shows wrong amount of days to resolve a billing issue, shutting the app down 14 days prior.
Forcefully automatically updated the 2TB storage addon on 50% pricing and storage. [REDACTED TO AVOID POSSIBLE ABUSE]. This may be a bad extra charge for those who don’t want it (not us! We’ll happily pay it! Please keep it as is).
Unable to transfer back to the client. While trying to transfer, the client’s payment method was transfered to my account, and charged, while still showing that the same payment method was invalid on the Transfer Subscription button.
After the transfer, the invoices that were paid while my account had the subscription are hidden from my account and the client account.
After the transfer, the Workload Addon was removed, charging $720+ of overages. EDIT: This was stated on the underlines of the Transfer Billing popup. I didn’t pay attention to it.
