Does anybody else have complaints about support team members?
I’m pretty upset right now about one particular support team member, not because of the long standing issues I encounter with them regularly, those I can deal with. It is the most recent event of them deleting data from my app.
I provided clear step by step instructions. I provided a video as well…yet for some reason they decided to delete data from my app that they did not create themselves for the purpose of testing the app.
What is worst, is the way to delete the data they did delete would only be accomplished by ignoring the step by step instructions and not following the supporting video demonstration on how to reproduce the issue.
What got me really peeved about this situation is that the data was not simple…it was a complete blog post with external linking, images etc. etc. which took me about 25 minutes to finalize in the app. Now that is all lost and I will have to load it again.
Really upset that they didn’t take the time to follow the instructions provided or to follow the video demonstration and didn’t take a minute to comprehend that the only blog post entry with a legitimate title and not a test title, as well as imagery might not be something to delete.
I’m interested to hear if others have had issues about support team members because I am really curious if it is just me and that I am overreacting.