Contact form on my users' pages not working

jason31 · 2025-01-16T20:20:26.621Z

I’ve created an app that allows users to set up a kind of online portfolio for their artwork. I’ve created a form on their portfolio page with the idea that a visitor to the site could contact them via email. I’ve created a workflow to send the contact form information to the user who set up the portfolio page, and it works fine for tests by the logged in user, but when visitors try to use the form, no message gets sent to the creator of the portfolio.

Is there a permission issue with sending emails that I’m not aware of, or does anyone have a solution they’re using for handling form submissions to a variety of app users? Thanks for any help you can offer.

romanmg · 2025-01-16T22:21:42.566Z

Check your privacy rules on the User data type. It’s possible you’ve restricted access to user data if the user isn’t looking at their own record. Go to the Data Type, then Privacy sub-tab.

Also, use your debugger in step-by-step mode to see what happens at the email action. Do you see a recipient email address value (i.e. portfolio creator’s email)? An empty value could be due to…

Conflicting privacy rule
The email address expression may be pointing to “current user’s email” when instead it should point to the portfolio page’s creator’s email

jason31 · 2025-01-16T22:57:44.401Z

Sigh - it’s always a permission issue, and I always miss it. I had given permission for the search I was using but had forgotten to make the email address visible in the default permission set. Working now - thanks so much for the help!

romanmg · 2025-01-16T22:59:23.538Z

Those permission issues will always get ya (they get me too)! Glad it’s working

system · 2025-03-27T20:20:33.761Z

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