Create a New Thing Action Not working

J805 · 2024-07-11T16:38:37.809Z

Good catch, I think it’s only 200 items now for free plans right?

ihsanzainal84 · 2024-07-11T16:39:42.288Z

Yep, last i remember it’s 200 Things.

pickndropghapp · 2024-07-11T16:41:06.327Z

Yeah, on a free plan.

Where do I see that I have exceed limit?

And is there a way to reset it ?

pickndropghapp · 2024-07-11T17:01:00.967Z

I don’t think I have exceeded the limit either. I only have User records which is only about 50 test users. That leaves me with about 150 more things to create.

J805 · 2024-07-11T17:03:35.584Z

I am curious if you delete the address fields if it will create the thing for you. Can you try that and see if it is an issue?

pickndropghapp · 2024-07-11T17:08:35.518Z

If I understand you correctly, you mean I should not include “Destination Location” and “Pick Up Location” ?

J805 · 2024-07-11T17:09:08.134Z

Yeah, just temporarily to test and see if that is an issue.

pickndropghapp · 2024-07-11T17:09:29.518Z

Ok, let me try that now

pickndropghapp · 2024-07-11T17:18:08.089Z

Ok so when I delete the addresses like you mentioned, I am able to create trips.

It is quite a strange behaviour, any explanations to that?

pickndropghapp · 2024-07-11T17:32:37.215Z

@J805

New Datadb1911×889 78.4 KB

In the screenshot you can see the trips been created. For the two records that have the destination and pick up location values filled, the reason is:

I actually have two workflows that creates the Trips. One workflow creates the for-example UberX trip and the other UberXL trip.

When you asked me to delete the addresses, I only deleted for UberX and didn’t delete that of UberXL.

Then I went in and ordered for UberXL(the one I didn’t delete) and it created the trip in the database. I was shocked so i did it again to comfirm and it worked again.

Finally, I went in and deleted the addresses for both workflows. That is how come the latest record has no addresses created.

J805 · 2024-07-11T17:44:33.817Z

So is it working now? Did you resolve the issue?

pickndropghapp · 2024-07-11T17:49:50.030Z

Not really!
It works only when I delete addresses.

When I add the address back, it doesn’t work.

Do you have any explanation for this please?

J805 · 2024-07-11T17:55:04.276Z

Ok, well it is probably what I thought was going on then. It’s an address issue. Could be a Google API Key issue or just how you are saving the data. I have seen this before, I just can’t remember what solved it exactly though.

pickndropghapp · 2024-07-11T17:56:31.287Z

Should I regenerate my API Keys again?

J805 · 2024-07-11T17:57:48.460Z

I think it used to be an issue with saving an address field without using a search box. Is the search box you are using set to geographic address?

pickndropghapp · 2024-07-11T17:58:56.912Z

Yes, geographic address

J805 · 2024-07-11T18:01:51.727Z

It’s hard to know what the issue might be. Try adding the address back one field at a time to see if it works with one and not the other. It’s hard to know without seeing your app.

pickndropghapp · 2024-07-11T18:02:03.758Z

This is how I am saving the data

Screenshot 2024-07-11 at 6.01.05 PM463×790 43.4 KB

pickndropghapp · 2024-07-11T18:43:32.277Z

@J805
I think I have managed to fix the issue.

What I was doing at first was I made one button which handled the request for both UberX and UberXL and I use a condition to trigger the appropriate workflow to run based on what the user chose.

But from the insight I got from your assistance and that fact that I realized it works when i delete address for one workflow and do not delete for the other, I decide to use two diferent buttons to handle each workflow.

And it works fine

Thanks alot

J805 · 2024-07-11T18:47:25.981Z

Awesome! So glad that worked. Great job