Create a New Thing Action Not working

kaydevfr · 2024-07-11T13:01:29.131Z

Hello friend,

I saw in your debugger screenshot that you have the little red triangle error, can you click on it and show me a screenshot of the error so I can see if it’s linked to your trip not creating ?

Thank you

pickndropghapp · 2024-07-11T14:46:34.881Z

@kaydevfr it is an error from the map maker. I don’t think it is associated with this though.

Here is the screenshot

Screenshot 2024-07-11 at 2.43.59 PM1906×871 79.9 KB

J805 · 2024-07-11T16:01:26.591Z

Hmm

What filter do you have on the view that you are looking at in your database? Can you click on ‘All Trips’ instead of ‘All Trips modified’ to see if there is anything there?

59f30f888982d6ddd4fc2c4b8a352ce5072d53d91920×896 68.1 KB

pickndropghapp · 2024-07-11T16:29:44.687Z

@J805 I only modified the fields I want displayed for me to see on the right. It is still the same Trip database.

Here see in the screenshot

Trip DB1911×879 57.4 KB

ihsanzainal84 · 2024-07-11T16:35:17.446Z

You are on the free plan? If you are then there is a limit to the number of things you can create.

J805 · 2024-07-11T16:38:37.809Z

Good catch, I think it’s only 200 items now for free plans right?

ihsanzainal84 · 2024-07-11T16:39:42.288Z

Yep, last i remember it’s 200 Things.

pickndropghapp · 2024-07-11T16:41:06.327Z

Yeah, on a free plan.

Where do I see that I have exceed limit?

And is there a way to reset it ?

pickndropghapp · 2024-07-11T17:01:00.967Z

I don’t think I have exceeded the limit either. I only have User records which is only about 50 test users. That leaves me with about 150 more things to create.

J805 · 2024-07-11T17:03:35.584Z

I am curious if you delete the address fields if it will create the thing for you. Can you try that and see if it is an issue?

pickndropghapp · 2024-07-11T17:08:35.518Z

If I understand you correctly, you mean I should not include “Destination Location” and “Pick Up Location” ?

J805 · 2024-07-11T17:09:08.134Z

Yeah, just temporarily to test and see if that is an issue.

pickndropghapp · 2024-07-11T17:09:29.518Z

Ok, let me try that now

pickndropghapp · 2024-07-11T17:18:08.089Z

Ok so when I delete the addresses like you mentioned, I am able to create trips.

It is quite a strange behaviour, any explanations to that?

pickndropghapp · 2024-07-11T17:32:37.215Z

@J805

New Datadb1911×889 78.4 KB

In the screenshot you can see the trips been created. For the two records that have the destination and pick up location values filled, the reason is:

I actually have two workflows that creates the Trips. One workflow creates the for-example UberX trip and the other UberXL trip.

When you asked me to delete the addresses, I only deleted for UberX and didn’t delete that of UberXL.

Then I went in and ordered for UberXL(the one I didn’t delete) and it created the trip in the database. I was shocked so i did it again to comfirm and it worked again.

Finally, I went in and deleted the addresses for both workflows. That is how come the latest record has no addresses created.

J805 · 2024-07-11T17:44:33.817Z

So is it working now? Did you resolve the issue?

pickndropghapp · 2024-07-11T17:49:50.030Z

Not really!
It works only when I delete addresses.

When I add the address back, it doesn’t work.

Do you have any explanation for this please?

J805 · 2024-07-11T17:55:04.276Z

Ok, well it is probably what I thought was going on then. It’s an address issue. Could be a Google API Key issue or just how you are saving the data. I have seen this before, I just can’t remember what solved it exactly though.

pickndropghapp · 2024-07-11T17:56:31.287Z

Should I regenerate my API Keys again?

J805 · 2024-07-11T17:57:48.460Z

I think it used to be an issue with saving an address field without using a search box. Is the search box you are using set to geographic address?