Disappointed with Bubble's Refund Policy

anon25257992 · 2024-12-18T07:43:20.685Z

Hi everyone,

I wanted to share a frustrating experience I had with Bubble’s refund policy in hopes that it might help others avoid a similar situation.

Recently, I decided to give Bubble a try and started their service. Unfortunately, after just 30 minutes of trying the platform, I realized it wasn’t the right fit for my needs. To my surprise, I was charged $32 for the service.

When I reached out to Bubble’s support team, I was informed that they don’t issue refunds. This means I lost $32 for a service I barely used and didn’t find useful.

I understand that companies have policies, but this experience felt very disappointing, especially since I only trialed the service for such a short time. A more customer-friendly approach, like prorated refunds or a satisfaction guarantee, could have made a big difference in how I view the platform.

I thought I’d share this with the community so others are aware of the refund policy before subscribing. Unfortunately, I won’t be using Bubble again after this experience.

Has anyone else had a similar experience? I’d be curious to hear your thoughts.

Thanks for reading!

bonjour_17 · 2024-12-18T08:03:21.828Z

Hi, since you’re curious to hear our thoughts. Mine is that this is totally normal, especially since you have a free plan that would have allowed you to test the platform.

adamhholmes · 2024-12-18T08:40:43.890Z

Why did you pay for it before trying it?

anon25257992 · 2024-12-18T09:08:57.003Z

Hi @bonjour_17,

Thank you for sharing your perspective. While I understand that companies have policies in place, I believe there’s a distinction between what’s “normal” and what’s “customer-friendly.”

Yes, there’s a free plan available, but it doesn’t give full access to the features or the platform’s capabilities, which is why I opted for a paid plan to properly evaluate the service. Unfortunately, after just 30 minutes of realizing it wasn’t a fit, I was charged the full $32, and the no-refund policy left me feeling stuck and frustrated.

I respect that this may align with Bubble’s policies, but as a customer, I feel a more flexible approach—such as a prorated refund or satisfaction guarantee—would make the platform far more welcoming to new users trying to explore its value.

Thanks for your input, though! It’s always good to hear different viewpoints.

adamhholmes · 2024-12-18T09:14:59.278Z

Out of interest…

Which of Bubble’s paid features did you require for you testing… and for what reasons did you decide it’s not suitable for your use-case?

johnny · 2024-12-18T20:50:31.471Z

anon25257992:

Yes, there’s a free plan available, but it doesn’t give full access to the features or the platform’s capabilities, which is why I opted for a paid plan to properly evaluate the service. Unfortunately, after just 30 minutes of realizing it wasn’t a fit, I was charged the full $32, and the no-refund policy left me feeling stuck and frustrated.

there’s a 14-day free trial

anon49850162 · 2025-02-18T06:28:34.831Z

Horrible bubble. automatically paid. Horrible bubble. automatically paid. but I can find Refund policy. terrible buble.

system · 2025-02-26T07:43:46.401Z

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