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📈 Documents Viewer - New Plugin from Zeroqode

The problem I have with Microsoft viewer is unable to view PDF file which consists of more than 50% of all the files that users are going to be viewing.

Yes you already mentioned that google viewers has it’s limitation and such limitation is not yours to control.

However you have the control over the choice of using google viewer to build this plugin. This choice of yours has ultimately led to selling people a plugin that can’t deliver the desired result.

Hey, @hwgz01 !

I see that’s right because the PDF works only with Office files. Please have a look at the list of supported files.

We understand how you feel, but unfortunately no alternatives at the moment which can be used in order to replace Google viewer. Apologies for the inconvenience. :pray:

Zeroqode Team

Thank you for the reply.

Zeroqode do build some really good plugins which i am using but for this particular one seems to be lacking of some sort.

Do you hope that you can look at ways to improve it.

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Hi, @hwgz01!

Thank you for your feedback!

Yes, sure, as soon as we find the other solution we’ll implement it. Thanks for your kindness and understanding! We really strive to do our best in order to improve our products.

Zeroqode Team

Hi Zeroqode - Microsoft viewer works great for all the files I need. I use the html element to display pdf and also works great. My only problem is when I open a word document it opens fine but then tries to download each time too. Is this a setting on my office 365 or can I adjust in bubble somewhere. Thanks again

Hi, @michaelc1!

Thanks for reaching out!

Let us check this out and I’ll get back to you asap!

Zeroqode Team

Hi, there!

Unfortunately, this case is not reproducing on our site. But we have looked at this is not depends on the plugin itself. Office 365 may cause this behaviour as well as browser settings. Anyway, here is a link that might help you. Try to follow those steps, hope it will help.

Zeroqode Team

I just purchased this plugin after looking at the test page, but I didn’t realise how outdated this plugin is until I could actually use it.

There is a huge need for this plugin, but it honestly lacks Zeroqode’s usual high standard plugin quality.

Firstly, is there a reason why the Google viewer & Microsoft viewer need to be separate elements? Surely the two could be combined?

Also, as my users regularly upload and send documents to one other, it is important for them to have ease of access to view these files. But several issues around the element’s design means that it will be very clunky to have embedded in their messages (which was the whole point of me getting this plugin in the first place), and several other key places on my platform.

An update to address these issues and other problems in this forum from your customers over the years would be greatly appreciated.


Hey @hwgz01, @tim4, @michaelc1 :wave:

So I have been struggling with the same issue you guys have been going through. I have been working with a client for about 6 months and just gave up using this plugin but didn’t know what else we should do. I woke up in the middle of the night with a very simple solution that works fantastic.

You can just convert all Word documents to PDF when uploaded, then just worry about displaying the PDFs instead. PDF viewers are much more reliable and you only have to use one PDF viewer, or a simple HTML element, to do it instead of two different elements.

It works brilliantly now! What a relief to finally find a solution! :tada:

Anyways, I wanted to create a video that you could watch that shows you how to do this using the API Connector to convert word documents to PDFs. You need a monthly membership to my eLearning Hub to view it, but I think it’s well worth the price. Plus you have access to all of the other videos and blog posts there as well. Anyways, here is the video: Convert Word Documents to PDF Using the API Connector

Hope that helps! :blush:


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i love it! that’s a really good plugin.

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is that possible to disable the download & save to one drive option on the Microsoft Viewer
And the pop out option on the Google Doc viewer?

Hello, @revathikbose
Thanks for your question.

Unfortunately, but both options are impossible for the current plugin. Mentioned functions are default and they are needed to display documents.

Sorry for this inconvenience.
Best regards,
Zeroqode Support Team

Hey Bubblers :grinning:

We are pleased to announce that we have updated our Demo page :tada:

Now it looks stylish and polished :blush:, and user-friendly.

To check it out please visit its page right here:

Any comments or/and suggestions are highly appreciated! :slightly_smiling_face:

Hope you’ll like it :wink:

Zeroqode Team

Hi @levon

Great plugin.
I am just struggling with my setup.

I have user uploading PDFs as well as docx, xls and ppt and they can view them afterwards by clicking on the doc’s RG cell. PDFs don’t show in the microsoft viewer and inversely docs, xls and ppts don’t show in the Google viewer.

My initial thought is to have two popups (one for microsoft and one for google) and trigger the right workflow by setting up a condition. I haven’t found the right condition so far. Have you had cases like this one and a potential solution for me?

Thanks in advance

Hi @pierre.tillement ,

Thanks for reaching out. Yes, you are right, the Google Viewer and Microsoft Viewer have different file formats that are supported. You can find the list in the Plugins tab or on our service page description.

There isn’t a workflow action as a part of this plugin, unfortunately, but it comes with two different plugin elements:

Screenshot 2021-09-02 at 13.20.39

So you can have two popups that open on separate button click events, and each popup would use a different plugin element. Then upload the appropriate file formats as dynamic links:

Screenshot 2021-09-02 at 13.21.34

This way, you can open the right file formats for Google Viewer, and the right file formats for Microsoft Viewer.

Best regards,
Zeroqode Team

Thank you very much for your answer. I was able to make it work with 2 different popups and condition their opening by extracting with regex if the file name contained pdf.

Although, I have hit another hurdle. Is it possible to show .jpg files ? I haven’t been able to do so so far.


Hi @pierre.tillement, glad to hear that previous advice has helped you :slightly_smiling_face:

Unfortunately, the .jpg file format is not supported by this plugin. Sorry for the inconvenience.
Please see the list of all file formats that the plugin can work with:

Please let us know if we can help with anything else related to our plugin :wink:

Zeroqode Support Team

hey @levon, I am trying to build a function where once a user uploads a file , other users can drop comments on the file suggesting changes in that area. Do you think this can be done via your plugin?

Hi @pathunbound, thanks for your message.

With the Document viewer plugin, such kind of functionality (comment and edit) can be provided only for Google documents (Sheets and Docs).
See the Live Demo page (Google file viewer tab):

Unfortunately, on other types of files (like PDF and Microsoft files) it allows only to view the file. Sorry for the inconvenience :pray:

Please let us know if we can help with anything else about our plugin.

Zeroqode Support Team