Email not working (reset password and new users)

maxlouiscreative · 2021-02-05T00:54:07.403Z

For some reason, this app’s emails are completely not sending (I’ve checked spam).

I’ve been encountering this issue for days with this one. All email will not send including when new users are created, a send email workflow is run or even with the password reset email supplied by Bubble.

Let me know your thoughts!

Bubble

Bubble Editor - Mlc-finance

Build stuff without code and launch a startup without a tech-cofounder! Bubble is a visual programing language. Instead of typing code, use a visual editor to build applications.

johnny · 2021-02-05T03:22:48.320Z

Hey @maxlouiscreative ,

Are you using your own Sendgrid account?

maxlouiscreative · 2021-02-05T14:06:37.401Z

Am I able to use a Sendgrid account for usage with the standard Bubble emails like password reset?

johnny · 2021-02-05T17:20:38.838Z

Yes, you are

maxlouiscreative · 2021-02-06T12:42:36.381Z

I cant see a way of doing that on a free Bubble plan. Surely there is a way on a free app to be able to send password reset emails

johnny · 2021-02-06T13:52:20.572Z

Yeah there is, you just need to use the option under Account > Send password reset email

nocodeventure · 2021-02-06T14:45:49.108Z

Welcome to Sendgrid, my personal advise to you is, switch to Postmark email asap.

maxlouiscreative · 2021-02-06T15:27:22.612Z

That doesn’t send with Sendgrid unless you have it set in the settings of the app. That setting seems to only be available with a custom domain/paid plan?

maxlouiscreative · 2021-02-06T15:27:31.957Z

Sure thing, but same issue, how is that set up?

johnny · 2021-02-06T15:28:52.595Z

I

maxlouiscreative:

That doesn’t send with Sendgrid unless you have it set in the settings of the app. That setting seems to only be available with a custom domain/paid plan?

f you didn’t setup a custom domain all emails are sent through Bubble’s Sendgrid account.

johnny · 2021-02-06T15:29:42.274Z

maxlouiscreative:

Sure thing, but same issue, how is that set up?

Check out this: Setting up Rich Postmark - #15 by Lucien

I’ve also helped some individuals set up their Postmark via DMs

maxlouiscreative · 2021-02-06T15:50:26.121Z

Is it a bug that Bubble’s Sendgrid account isn’t working? If so I can file report in that case.

johnny · 2021-02-06T15:53:09.955Z

It’s working fine for me.

image559×558 29.4 KB

maxlouiscreative · 2021-02-06T16:02:49.947Z

The issue is no emails are sending on the workflow, but it is successfully running, which is also in the log. Here’s a video of the editor:

Thanks so much for your help Johnny

johnny · 2021-02-06T16:05:16.285Z

Have you checked your spam box or promotions box?

maxlouiscreative · 2021-02-06T16:06:36.181Z

Unfortunately so!

johnny · 2021-02-06T16:23:21.671Z

Hmm… I’m wondering if their Sendgrid server it’s being sent off is getting blocked by your mail provider

system · 2021-02-19T00:55:07.644Z

This topic was automatically closed after 14 days. New replies are no longer allowed.