Emails not being sent through scheduled workflows

michal4 · 2024-08-30T11:10:58.909Z

Hi, I’m trying to send a welcome email to a user 2 hours after they create an account. I was able to setup a scheduled workflow to run after the user sets up an account however the email within the scheduled workflow is not getting sent?

Could this be a problem with the email itself? I’m not using any plugins like SendGrid or RichPostmark to send emails. I’m struggling to believe that it’s possible that they are getting blocked during the workflow as other parts of the website work with sending emails.

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Here is how I call it(I have set the schedule time to 5 minutes so I don’t have to wait the entire 2hours for now)

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This is the backend workflow. I cancel the schedule if the email has previously been sent as I don’t want to send this email more than once.

I’m not entirely sure where the issue could be so I decided to head here as someone might have gone through this issue before.

Appreciate any info

boston85719 · 2024-08-30T11:28:00.087Z

michal4:

I cancel the schedule if the email has previously been sent as I don’t want to send this email more than once.

You are using the wrong type of workflow then. You are using a recurring, set to send daily and scheduling it for +5 minutes…you should be using schedule api workflow to send current date/time + 5 minutes.

You also have a condition on the cancel, which is tied to data field, so possible the datafield for all users is set to default of yes.

But, importantly, have you checked your logs to see if the action to send email is started and finished? If not, check there to see, as it is possible that Bubble is doing their job, but Sendgrid is not delivering it.

michal4 · 2024-08-30T13:38:21.736Z

Thank you,

It was caused by the use of the wrong workflow type.

system · 2024-11-08T11:11:32.126Z

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