1

Hello, since Friday, 03/21, the image and pdf generation plugins have not been working. I believe it is an error after the new update.

This plugin is essential for my company, I need urgent help to solve it.

Thank you.

2
1 Like
3

Bumping this for Support! This is really impacting an app of mine as well!

4

have you all tried submitting a bug report in the support page? it really helps!

5

@fede.bubble Yes, but now the bug report button is disabled and replaced with the chat bot. I tried to put as much info there as I can but its not ideal

6

Hello, I am also facing this same error. As a workaround, I removed the image from the PDF reports so they could be generated. We look forward to a solution as soon as possible

7

Hi everyone, :raising_hands:
​
Thank you for reaching out and for using our products—we truly appreciate it. :folded_hands:

The Dev team has resolved the issue on the Heroku service side, and everything should be up and running now. Please check and let us know if the issue is resolved and if the plugins are functioning as expected. :folded_hands:

We shared an update earlier this morning stating that the issue has been fixed and everything should be working fine now. You can check the details here:
Forum Link
​​
If you have any additional questions, please don’t hesitate to reach out—we’ll be happy to assist you.

Best regards, :slightly_smiling_face:

Support Team
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