Event Trigger not triggering

Need help
1

Hi all,

I need some help here. I have two data types, SP and User. I want when a user makes a request from the SP listed packages, the SP should receive a Pop-up message about this request, then when the SP accepts the Request, then the user should receive a Pop-up message confirming their request.

The SP gets a pop when the field watched has changed, but only when the page loads(this is not what I want. I have tried other elements and general options but non-works, the event only triggers the page load.

@TipLister can you assist here.

Thank you in advance.

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2

Hi @mxolisipn,

I would suggest to do the following:

  1. Add to your datatype Request a field called “confirmed” as yes/no.
  2. Then each time a request is issued save it to the User & SP (for retrieving it later on.)
  3. Then do a new workflow (on the page where you want to show the popup) “when condition is true” where the condition is “Current User’s requests filtered: confirmed = no > 0”. The only action in this workflow should be your Popup Toggle.

I do not see a need for a custom event from your current setup/information that I have about it. Especially when requests will be edited in the future by the User this seems more stable. (Otherwise the SP gets shown the popup for each change submitted from the User’s side.
:arrow_forward: This way you can control when to set confirmed = no.)

PM me if you have more issues or want to go through it in person. :+1:

Best,
Julius

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