I created a data table for Call Tracking that for each record has:
- date-time
- caller-type (member, provider, health plan)
- line-of-business (Medicare, commercial)
- type-of-call (eligibility, contracting, claims, appeals)
We need to be able to display a table that will show number of calls (count) by caller-type for each type and count number of calls by the line of business.