Flusk features changing but comms around it is really poor

johnnyweb · 2024-11-16T03:56:25.119Z

So I’ve just gotten a bunch of pretty cryptic emails from Bubble on Flusk changes coming in less than a week (great thanks for the heads up Bubble)

Tried reaching out to support but I keep getting in a loop with the support centre page (why is it one click to reach sales but there’s no simple way to raise a ticket these days)

Long story short - we are an Agency and develop our own apps. We manage flusk for clients so have been on charging them and running this on their behalf. This is now going to be their direct cost - a pain but we can deal with it. But our comms to clients looks as rushed as Bubble’s does on this now . . . Also assuming referrals are gone

It looks like features we’ve paid for in annual subscriptions with flusk are going to now require an upgrade to Team subscription which is a seriously hefty jump considering we already pay agency licenses for staff. deploy on schedule was something we paid for. Is that goig to go away on our annual plans?

No mention of what’s happening with backups at all in the one graphic supplied. Are they being removed? What about the widget?

Speaking of widgets, backups and security checks seem to have magically turned off a week ago on one config which borked its widget because there’s no recent security check. It also won’t let me run a new one to fix this

image426×327 13 KB

so who and how do I log a ticket to get this resolved??

And what features are really going to be in each plan because the email doesn’t cover everything at all

Cheers,
johnnyweb

johnny · 2024-11-16T04:08:41.116Z

Hey @johnnyweb,

johnnyweb:

Long story short - we are an Agency and develop our own apps. We manage flusk for clients so have been on charging them and running this on their behalf. This is now going to be their direct cost - a pain but we can deal with it. But our comms to clients looks as rushed as Bubble’s does on this now . . . Also assuming referrals are gone

Basically, it sounds like all of this is going to be consolidated within existing Bubble Plans. Instead of doing what you’re doing right now, your client would just pay Bubble for their app plan that includes Flusk features.

johnnyweb:

It looks like features we’ve paid for in annual subscriptions with flusk are going to now require an upgrade to Team subscription which is a seriously hefty jump considering we already pay agency licenses for staff. deploy on schedule was something we paid for. Is that goig to go away on our annual plans?

Curious about this too – there isn’t that much info atm about the transition.

johnnyweb:

so who and how do I log a ticket to get this resolved??

Bubble Support Center probably via the AI chatbot – there’s no other way unfortunately. Ask for a human

I do agree overall that there’s been a lack of communication about the changes, what the changes exactly are, etc. The email does only really says changes are coming…

@wesleywsls @vnihoul77 can you shed some light with more info?

georgecollier · 2024-11-16T08:38:20.678Z

A few points that might not answer all of your stuff but could help clarify some:

Flusk included in Bubble plans with various features
Integrated by linking Flusk account with the Bubble app (in future they’ll integrate with editor)
Agency plan users get full Flusk free

johnnyweb:

No mention of what’s happening with backups at all in the one graphic supplied. Are they being removed?

No - your retention limit will depend on your Bubble plan.

I agree it took me a while to wrap my head around the emails!

mustafamteck · 2024-11-16T09:35:14.067Z

Hi Johnny,

Bubble’s changes sound frustrating, especially with unclear details about features like deploying on schedule moving to team plans and backups breaking. To log a ticket, try their Support Page or email. You might also get faster answers on their forum or social media. Let me know if you need help with client communication!

Cheers,
Mike

vnihoul77 · 2024-11-16T13:02:10.737Z

Hi everyone.
Thanks @johnny for bringing this to our attention!

First of all, I’d like to apologies for the miscommunication and the confusion.

The acquisition also means tons of work on our end to deliver all the changes you’re referring to, and as we’re transitioning both support and communication from Flusk to Bubble, it’s possible that we’ve oversight some details in the process too.

As I said Bubble is now in charge of official communication regarding Flusk so let me circle back with the marketing team regarding your questions so I can provide you with a clear answer.

In the meantime, I can confirm @georgecollier’s answers.

Regarding support, there should not be any issues as we’re still assuring support on our end. The best way to contact us at this day is to use the Intercom chat on the Flusk app or to send an email to flusk@bubble.io

Victor

johnnyweb · 2024-11-17T22:35:33.403Z

thanks @vnihoul77 I’ve asked in the portal.

Might have a security test stuck in a loop.

Also keen to know what happens with the backup feature in Flusk which is independent of Bubble (which is a great feature)

Cheers - Johnnyweb

vnihoul77 · 2024-11-19T11:10:43.053Z

Hi everyone,

Just wanted to share a quick update regarding the Flusk backup feature. As part of our ongoing efforts to integrate Flusk’s features directly into Bubble, we will be deprecating the standalone Flusk backup feature.

This decision basically aligns with our goal to consolidate features within Bubble’s native functionality, reducing redundancy and simplifying the experience for users. While Flusk previously offered extended backup periods, backups will now exclusively be managed through Bubble’s app plans, with retention limits based on the plan tier.

I understand that this change may impact some workflows, if you have any questions or feedback about the transition, feel free to reach out to Bubble support

Thank you for your support!

Victor

georgecollier · 2024-11-19T11:29:56.442Z

@lindsay_knowcode you might be able to contribute to this thread?

lindsay_knowcode · 2024-11-19T12:06:30.413Z

Regards backups - planbbackups.io can do that for you - years of retention.

Unlimited App backups are Free Forever.

Also you can backup Data, Log export and File Manager (all regardless of your Bubble tier). EU or US hosting.

I always thought Flusk was great - a missing piece of the puzzle. But what George is doing is next level - How apps with privacy rules can still leak data - I’ve seen it in action.

johnnyweb · 2024-11-27T07:36:06.680Z

vnihoul77:

Just wanted to share a quick update regarding the Flusk backup feature. As part of our ongoing efforts to integrate Flusk’s features directly into Bubble, we will be deprecating the standalone Flusk backup feature.

Hmm So this was part of why I purchased 12 months of Flusk for one of our sites. Are we refunded what we paid for given it’s now included in bubble and not actually offered as part of the core product? and how do I get to my old backups? I notice I can’t get to my flusk page anymore.

Also no direct comms to users on this - we had to find out in forums

Thanks in advance