I am running into an issue where customers that are using outlook emails are not receiving their forgot password emails to reset their passwords. They are receiving all other notifications we send out through sendgrid templates but just not the email to reset their password.
I have confirmed we have the sendgrid api key in the bubble email settings and have verified my email address.
Any ideas why the forgot password emails not being delivered but everything else is that is sent from sendgrid templates? Should I set it up to send the password reset through a sendgrid template?
Are you sure the email from your Bubble app itself is being sent ? Did you verify that the “Send Email” action in the logs is sent successfully without any errors ?
If everything is correct and no errors shown in the logs, then did you check your account at “SendGrid” itself and see if there are deliverability issues or not ?
I figured it out, the user marked the last email we sent them as spam then attempted to reset their password and due to being marked as spam no emails were being delivered.
I’ll remove them from the spam report list if the customer confirms they want to be removed and this should resolve the issue.
Thanks for the help, got me thinking more to get to this solution!
