I cancelled one of my apps over 6 months ago and have been getting charged monthly still. I have talked with bubble support for two weeks and it’s still not resolved. They have asked me for pictures of myself with my ID, last 4 of CC#, verify this, explain that.
Basically my home screen shows cancelled (as it should, I cancelled the app), and shows it will downgrade at the end of the billing period. You can imagine this looks all good if it’s what you see after you cancel. And the next day it would look the same, and you would start to ignore it as nothing seems out of the ordinary.
Over time there was repeated occasions where I noticed this and felt “that’s odd, I feel like I cancelled this a while ago now..” So I think maybe I cancelled wrong and I should click cancel again, but I can’t, it’s deselected because it shows as already cancelled. And that it will end on X date (end of current billing period).
Eventually I took a screenshot to ensure I was not crazy, then the next month, confirmed. The plan still showed canceled, but the cancelation date changed to the next billing period. I checked my banks statements, a credit card which is rarely used and connected this account. It’s now been a over a year of charges monthly for this app, and which I cancelled in March 2025 and have not once edited since then.
So for all you folks with project that look like below, note the date and make sure you don’t get billed again. And if you do prepare for an FBI-like investigation from Bubble spanning weeks with no answers and no refunds.
Thanks so much! just noticed had this for 2 apps moved off Bubble over a year ago and have cost me over $990+ for an app not in existence. Same issue as you’re showing and I can’t even cancel the paid plugins for a non existent app.
@sudsy I didn’t write the OP but the fact that Bubble refuses to promptly return it for @rhinebc is arguably fraudulent. and then to pretend it’s not a issue and just something I forgot to cancel is pretty damn close to fraudulent and what Bubble just replied to me in some bizarre email…
Update — and this one is mainly about Bubble’s support response.
I reached out to support about the ongoing charges for an app I cancelled back in July 2024. Their reply was that they were closing the chat because I had “already contacted them by email” and should continue the conversation there.
I haven’t emailed them anything about this in months.
The only email that exists is the one from July 2024, when I cancelled the app and asked for a refund. That’s it.
Yet support is telling me:
they’re closing the chat because of an email,
the “email” is from over a year ago,
and I’m supposed to continue the thread from that old message to resolve charges happening now.
So instead of addressing the actual billing error, I’m being asked to track down a year-old email to match their internal mistake.
This is exactly why I posted originally — billing and support workflows seem disconnected, and customers end up doing the detective work.
