A question about how you would design this functionality, I’ve done a version 1, but I don’t like it. I’ve played with a kind of “inbox” but everytime I do, it looks shit.
For context, I have a CRM type application.
I want to show a list of “engagements” (emails, calls, messages etc), against each customer.
It needs to be easy to separate each customer so that you know exactly which engagements you’re looking at. It’s important that you can get to any customer’s engagements on the same page and I’d prefer to not have to apply a filter.
Within each engagement, I want to show basic details:
Associated Contacts (like in an email)
Type (Option set)
Any ideas welcome (screenshots of something similar are even better)