TL;DR: I want 2 way sms to feed in-app chat. But I need it to feed specific chat channels. Like this video but feeding more than just the #general channel.
This idea might not be possible, and I’ll update this thread as I learn.
Plumbing Company Chat App
Let’s assume you own a plumbing company and use a bubble chat app for internal communication. Communication between office staff and plumbers in the field. There’s chat channels (similar to slack) that help you organize conversations about specific jobs.
The plumber could say “I need xyz part” under the chat channel “#123 Main Street” and then the office knows exactly which project this is for. (this would be through the app)
The office would respond to the plumber and say “the part is ordered” which would trigger a twilio SMS that tells the plumber that the office sent a new message.
I could make the SMS body say:
[new message for #123 Main Street] John Doe said : "the part is ordered"
The problem is that to reply, this plumber would need to open his app and find the chat channel. It’s too many steps.
The Solution I Need:
I want this plumber to just reply via SMS and have twilio route that message back to the app including the correct chat channel.
Is this possible?