Hey you’re asking the correct questions but I doubt you will get a straight forward answer.
If a user is having scalling issue with an app they spent a lot of time and money with, I don’t think they will criticise Bubble publicly without some kind of fear for reprocussion. They are locked into Bubble and Bubble can refuse them service at anytime, they don’t want to hurt bubble’s feelings and potential future sales.
Some other side is these people again spending so much energy on bubble do not want to face the truth that they did make a bad decision, so will continue to use the service hoping for these performance issues to be fixed in the future.
Then remember some people are making a lot ot money from third party services here, it’s in their best intest to not comment negatively and argue against negative claims for Bubbles potential.