Is the Bubble editor crashing when choosing icons for anyone else...?

jonathanb · 2024-10-28T05:01:43.841Z

Bubble editor is still crashing? @fede.bubble

fede.bubble · 2024-10-29T15:33:14.612Z

Everyone experiencing issues should submit a bug report here:

Bubble

Bug Report

You know what they say about two (or three, or a thousand) sets of eyes being better than one. If something doesn’t seem to be working right with Bubble, use this form to let us know, and we’ll investigate. (Also: Thanks!).

mat1 · 2024-10-29T16:17:06.563Z

Still happening for me too - bug report submitted.

johnny · 2024-10-29T19:49:08.684Z

Looks like Bubble support isn’t seeing the same issue…

This is the video they sent me of them trying: https://bubble-ddb2485e4a34.intercom-attachments-1.com/i/o/cz703g22/1233147835/5fb41d60c30b0507a33d4cd44b5f/AddingIcon.mp4?expires=1730232900&signature=c4fa0727e6b2fcde8670d36dd6a20068c8e5adbdad89968db3c0a927a75d5017&req=dSIkFch6molcXPMW1HO4zU1J2X6OtzBB/6tuPI4FILzDW1BU276CSq9uk4Z3 +wClXqzCRzk%3D

bcart0v · 2024-10-29T20:33:21.291Z

Just putting this out there, I’ve only had this happen to me once on Safari, Firefox and Chrome but after restarting my computer it didn’t happen again so I never submitted a bug report. Thought it was a one time thing but I’m guessing it’s not but seems like it has to be a perfect storm for it to happen.

johnny · 2024-10-29T20:49:06.479Z

yeah… support is saying:

Log out from Bubble.
Delete your browser’s cookies and cache using the browser’s settings screen. It’s very important to delete both - and you will be prompted to log back into most websites. If you are not prompted to log back into websites where you were previously logged in, this operation was likely not completed correctly.
Restart your browser, then log back into your Bubble account
Re-open the app’s editor and try to open pages in your app

That didn’t fix it for me

I’m using Arc, is anyone having this issue using Arc too?

mat1 · 2024-10-30T12:55:32.686Z

I have also come across a thread here mentioning the same bug: https://forum.bubble.io/t/im-wondering-the-reason-why-bubble-get-superslow-when-i-use-icon-element

mat1 · 2024-10-30T13:51:01.168Z

@johnny - I’m using Brave (also Chromium based)

I can confirm that this is possibly a Chromium browser issue as I am not seeing the same behaviour in Safari.

A full reset of Brave did nothing to resolve the issue.

When sampling the process using instruments the CPU load maxes out which is what causes the hang. The sampler actually registers up to a 256% CPU utilisation for 24 second and suggests it has a backlog of processing. Heres a screenshot of the performance monitor when attempting to search for a Phosphor icon for example.

image231×249 10.3 KB

johnny · 2024-10-30T16:02:28.669Z

Oh yeah, I’m using the editor on Safari now and it’s working fine. I wonder what’s causing this…

romulorasec · 2024-10-31T15:17:12.328Z

The same thing is happening here, I can’t change an icon at all, so the browser crashes.

johnny · 2024-11-01T18:38:20.075Z

Screenshot 2024-11-01 at 11.36.31736×568 96.9 KB

Support is saying it’s device-specific

What device are y’all using?

I’m on a MacBook Pro, M1 Max Chip, 64 GB on RAM on MacOS Sequoia 15.1

jonathanb · 2024-11-03T05:37:08.316Z

I’ve tried various devices. Editor still hangs selecting Icon. In the meantime Im using Iconic Icon.

Bubble editor seemed very slow while working yesterday. Experienced the ‘close or wait’ notification a few times.

johnny · 2024-11-03T05:38:37.420Z

Which browser are you on? Have you also filed a bug report?

georgecollier · 2024-11-03T10:52:23.425Z

@johnny and I got to chat with one of the team and found out about how bug reports are handled and escalated - there actually is a hard ‘number of affected users’ limit that affects escalation so submitting bug reports does help the chances of it getting fixed

rodrig.naska · 2024-11-03T11:22:27.563Z

It stopped for me when switching to Vivaldi from Arc. Still happening in Arc though.

mmahirf · 2024-11-04T09:28:29.299Z

Had the same issue. Clearing LS and cookies did not help. But restarting the computer did. Might be something there. Browser is Chrome.

@fede.bubble in case this helps.

system · 2024-11-04T16:18:55.311Z

This topic was automatically closed after 14 days. New replies are no longer allowed.

fede.bubble · 2024-11-04T17:11:12.315Z

reopening as it seems discussion is still ongoing

johnny · 2024-11-04T17:16:40.987Z

Have y’all filed bug reports? As @georgecollier, the only way for this to really get escalated is when Bubble gets a bunch of bug reports about the same problem. It’s still persisting for me, but Bubble support said its just me and closed the ticket – it seems like it’s not just me

johnny · 2024-11-04T17:17:50.689Z

Weird… I wonder if its a certain Chromium version or something that started causing this. But I haven’t experienced any of this freezing anywhere else