Hello Bubble Community,
I’m encountering an issue with a Bubble form that I’ve embedded in Wix. The form is designed to create a service request, and it functions perfectly when accessed through a desktop browser. However, when the same form is accessed via a mobile browser, it refreshes the page as expected but fails to create the service request in the database.
Issue Overview:
• The form is embedded in a Wix site.
• The user filling out the form is not logged in; instead, the user’s email is passed through the URL.
• On desktop browsers, the service request is created without any issues.
• On mobile browsers, the page refreshes, but no service request is recorded in the database.
Error Encountered:
• Initially, when attempting to update a record by performing a search within the workflow, I encountered a “session expired/changed” error.
• I have removed that step to simplify troubleshooting, and while the error no longer appears, the service request still isn’t created when accessed via mobile.
Steps Taken:
• Simplified the workflow by removing the step that caused the session error.
• Tested on both desktop and mobile browsers, confirming that the issue only occurs on mobile devices when using the Wix-embedded form.
Request for Assistance:
I’m seeking advice on how to ensure that the service request is successfully created when using the form on mobile devices. If anyone has experience with similar issues, particularly related to session handling when passing user emails via URL in an embedded form, your insights would be greatly appreciated.
Thank you in advance for your help!
Best,
Omar