So I just launched my app yesterday to my instagram following. I had about 30 new users sign up last night between 6pm and midnight. I had a handful of users send me blank screens screenshots.
Some background:
The app I made is thedailymediq.com, it’s for EMS workers, where the users create an account and every day will answer one question related to paramedicine. Users answer questions and earn points. Fairly simple.
I thought I crossed every T but perhaps I missed some. When I test the site on my two seperate accounts they both work fine, show the question and function appropriately, however, for some users the question never appeared on their page. I thought perhaps it was related to an influx of users and somewhat crashed, but the CPU usage doesn’t show it going above 10% . One of the users it didn’t work for was using chrome on an android, I’m not sure what the other users was using yet (will report back). But I’m hoping someone here can help me figure out what the issue may be. Would love any help you can offer, even if it’s just brainstorming. -Chris
Hey thanks for responding! So i’m not sure exactly what you’re looking for, but I’ll try to explain below the process and include some screenshots and maybe that will help.
The question you were supposed to see is in the first photo, with today’s date.
When you click “reveal” a group shows up that does a search for the question who’s date is equal to today’s date. (you can see this in the second photo)
The answer functionality works similar to the question, searching the Question databse for the question who’s date is equal to today. I checked on my end and the question worked for me. So i’m curious what may cause it to work for some users but not others?
I also just ran the site through your tester42 username and it worked for me there. When you were on mobile, which browser are you using and what type of phone? Could android vs iOS be an issue? or perhaps browser differences. The question is in a “popup” window, could there be a block on popups causing the question not to show?
(please anyone smarter than me chime in i’m just brainstorming)
One thought I have is perhaps the issue could be related to a slow internet connection, slow browser, etc. When you reveal the question, the site then searches the DB for the question which matches the current date (setting the time to 12:00AM, because that’s the time of the question).
Perhaps if the internet is slow, the site can’t search the DB fast enough to show the question, and therefor it lags.
If this is the case, is there a way to set a state with that questions data ahead of time, so the user see’s the question automatically when they log in and doesn’t have to wait for their internet connection? Or, do I create a timer so the user can’t press the “reveal question” right away/view the question immediately, perhaps giving the site a chance to catch up?
I don’t think this is a logic error, although I tend to make those frequently and am willing to try whatever someone thinks may help.
Hi there, @christianszadyr … just brainstorming here, too, but I think it’s unlikely that the issue is related to any sort of lag. The first thing that comes to my mind is some sort of responsiveness issue because the two verified instances mentioned in this thread both occurred on mobile devices. Is it possible that there is a responsiveness setting that is causing the group with the question to not show up or be “blocked” by another element at smaller screen widths. I’m probably way off base there, but again, just brainstorming.
did you press the “reveal question” button? in that screen shot you shared it doesn’t look like you did, but that could just be part of the problem too. I’ll share the editor with you shortly (once I figure out how lol).
And no there’s no privacy settings except that you can’t access the page which has a question unless you are logged in.
Hi Mike thanks for looking! That was a good idea. I looked through the question more and I don’t see anything that could be blocking it. And now it looks like it happened to someone on their laptop so it probably isn’t the responsivness.
The reason I have the button is so
A) in the future I can house an advertisement here.
B) clicking the reveal button creates a workflow that starts a timer for the question, and adds to the count for the category.
Ok that’s what I was thinking it would be initially. But on the logs page it isn’t showing the capacity as an issue? Would upgrading to the next plan increase the capacity issue?
Actually, I think a little redesign with your database source would be a better solution. Right now you are doing a bunch of searches when it would be better to just reference one field from the popup. You can do the search one time on the popup datasource, then reference that instead of doing multiple searches. That way, you save your capacity. Right now your popup doesn’t have a source, so you can do the search one time there.
