Major BUG - element that should be visible on page load not visible under certain browser configurations

Need help
1

I have an icon “plus icon” on the right in this screenshot - that should be visible on page load. That icon creates a new thing which is part of a repeating group, so the effect of clicking on the plus icon is seeing a new row.

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Under most browser configurations, the plus icon is visible - see next screenshot.

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but under some others, it is not:

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in this case, both browsers are chrome and version 109 - really need help. Also, screen width is 1440 so it should not be a responsiveness issue.

Maybe this is helpful, this is what I see on the console. There is an uncaught exception:

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Need help, this bug could be a killer. thanks.

2

Two questions;

  1. You refer to browser configuration as being the only difference - what do you mean by this? You’ve already confirmed that in both scenarios you’re running Chrome and that the screen size in both scenarios is wide enough to not cut off any elements.
  2. You have a conditional on your plus icon - can you share what this conditional is?
3

Check the debugger…

4

hi Jason, thanks for the quick response. On 1:

  1. yes, I installed mixpanel and it is showing on one case (where you do not see the plus sign) that the browser is chrome version 109 and the screen width 1440. In the other case, where you do see the plus sign, i am using my browser (chrome 109) and I set the width to 1440.
  2. sure, this is the screenshot. The size of the icon should be smaller on tablet and phones

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5

problem is, the person who does not see the icon is a user - cannot ask her to check the debugger.

I, on the other hand, do see the icon - what should i look for in the debugger?

6

Okay, so to clarify, do you have an actual user reporting this issue? Or did you just see it in Mixpanel?

7

I have an actual user reporting this issue, AND over mixpanel I got some details on her browser and screen width

8

Okay great - in that case I’d jump into the app data tab on live and run as that user. Go through the exact same process that they did, and see if you can replicate.

If you can, use the debugger to select where the plus icon should be and work out why it’s not displaying.

If you can’t replicate via that method, then it’s likely you’ll need a few more examples before you can pinpoint the issue.

9

Hi Jason, there appears to be a redirect that prevents me from authenticating as that user.

when I click on run as →

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First the browser goes to this url

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but after a few seconds it lands on the index page

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so I cannot see the user’s session.

what am I doing wrong?

10

Could be related to this…

Run as user not working yet again and again - Need help - Bubble Forum

11

It’s likely not a bug. I have noticed that the Run as feature can be “finicky.” It seems like sometimes I have to run it while the editor is on the index page, and sometimes I have to run it while the editor is on a logged in page. I have never bothered to try to figure out why, but regardless, it always seems to work in the end.

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