I already reported this behaviour to support, it’s been escalated to LVL 2, but haven’t got any feedback since the 24th of Jan.
Files are disappearing from the File-manager, without any explanation, all type of files, pdf uploaded by the users and even JPEG files generated in the backend.
Already tripple checked and there’s no workflows on the backend and front-end to delete this files, nothing on the logs about files being deleted.
For now, as a workaround, i changed all actions that save files to the database to “:saved to s3” and i’m also saving the raw data of the file on a new field, to recover files as needed.
This is creating huge problems for me, and with the recent loss of performance from bubble, i guess related with the continuous problem in the MainCluster “https://status.bubble.io/”, bubble is becoming less and less viable for me.
I need some kind of explanation to the missing files.
Also, in what context are you saving/initially uploading the files? What do the workflows look like? If, for example, you receive a file in a webhook and then send that file in another arbitrary API call, Bubble may only keep the file temporarily (I can’t find any documentation on this but it does make sense)
STEP 1 - File Upload workflow (front-end):
The user uploads a list of .pdf files using the multi-file uploader element from bubble
Every time the multi-upload value changes (everytime a file is uploaded):
The list of files is added to a variable in the Thing User called “Files-Importados” (File List)
SETP 2 - User manually starts a workflow that will interact with the “Files-Importados” (File List) (back-end):
For each file in the User “Files-Importados”:
Create a Document Thing and assign the file to the Document:file If the Document is created successfully, the file gests removed from User “Files-Importados” (File List), i use this list to store files pending to be processed as Documents.