I’ve observed instances where it seems that some support representatives may lack a deep understanding of the platform or customer needs. This has sometimes led to interactions where basic or unnecessary questions are asked, which can feel frustrating and counterproductive.

I believe this could be addressed with enhanced training for remote employees or hiring individuals with more direct experience with Bubble’s functionality and community needs. A stronger focus on ensuring all team members are aligned with the core mission of the platform would greatly enhance the customer experience.