double down on Customer Support / New features

Not to add to the drama here, but what I find interesting about this thread is how quickly(ish) you replied in it, @Sam.

@sam20 was critical of your services back in September, and I replied in that thread by linking to your main thread (which was eventually removed, by the way), a thread that also had plenty of folks voicing their concerns and a thread in which you hadn’t replied in a year (even after I pinged you directly in the thread).

So, I do think the question of whether or not your service is alive, well, and supported is a fair one because you seem to have missed all the drama in the removed thread.