Need help with zeroqode agora plugin (recording not going to Amazon S3)

Need help
1

I am trying to do audio recording, but I can’t get it to upload to amazon S3.

I’ve set up everything and the video call starts correctly with no errors.

Here are the key logs for my issue with Agora Cloud Recording and audio not showing up in S3:

Microphone Initialization

The microphone is detected and initialized successfully:

AgoraRTC_N-production.min.js:11 13:00:42:169 Agora-SDK [INFO]: start create microphone audio track with config {} trackId track-mic-4af419ec
AgoraRTC_N-production.min.js:11 13:00:42:170 Agora-SDK [DEBUG]: [track-mic-4af419ec] GetUserMedia {"audio":{}}
AgoraRTC_N-production.min.js:11 13:00:42:931 Agora-SDK [INFO]: create microphone audio track success, trackId: track-mic-4af419ec

Publishing Audio Track

The audio track is published along with the video:

AgoraRTC_N-production.min.js:11 13:00:42:932 Agora-SDK [INFO]: [client-710c3] Publishing tracks, id track-cam-1610dc80 ,track-mic-4af419ec 
AgoraRTC_N-production.min.js:11 13:00:42:932 Agora-SDK [DEBUG]: add track-mic-4af419ec to mixing track
AgoraRTC_N-production.min.js:11 13:00:42:980 Agora-SDK [INFO]: [client-710c3] Publish success, id track-cam-1610dc80 ,track-mic-4af419ec

It looks like the microphone is working and the track is being published, but I don’t see audio in my S3 recordings. Any idea what could be missing?

Here are some screenshots from my app:
Workflow for Button to join as host:

image
image968×261 14.3 KB

Custom workflow create recording

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image871×273 12.5 KB

My video call running:

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image1902×932 125 KB

2

tagging @ZeroqodeSupport here!

1 Like
3

Hi @consultoresdgb2,

We received your message on the Zeroqode forum as well as on the Bubble forum.

We will get back to you as soon as we check and prepare a response. Thank you for your understanding.

For better consistency, I recommend keeping the conversation within one thread.

Regards,