I emailed you but have not heard back. I have an assessment tool and had this setup to export a pdf. It was working fine until August. We are not able to export any pdfâs on current reports we generate in our program. Is there an easy fix or other information that I can give you to help me? Thank you.
Hi @bbrogan, very sorry you didnât hear back from me.
Would you be able to let me know what date you sent the email? Weâre usually very on top of getting back to email requests so Iâm annoyed this one appears to have slipped through the net.
Can you confirm youâre on the latest version of the plugin? 
If you are and itâs still not working, could you provide a video recording/screenshot of your editor setup and provide some additional detail on exactly what isnât working?
Hi Alex
All of a sudden the images generated from the canvas donât include the background image. Only the drawn-on edits. This issue seems to have started on Sunday. No updates or development was done.
Hi @adam26, sorry this issue has arisen.
I havenât made any changes to PDF Creator, so there must be something else going on (it sounds like you might be using a plugin, so that could be the issue?).
Iâm going to send you a private message requesting more details and Iâll do what I can.
Just want to mark this as closed for any future plugin users that see this thread:
It turns out this issue did not involve PDF Creator at all (it was another plugin that was causing the issue and PDF Creator wasnât actually being used in any way).
Thanks for confirming @adam26
Hi, i found it super easy to set up but i keep getting blank repeting group. I can confirm that the repering ia fully visable and it appears on the pdf once downloaded but no text. Also in one of my inputs the text is cut off. Can offer some solution to this
Fixed. I changed the inputs to text fields and it fixed the issue 
Great to hear you got it fixed @lcsinteriors and thanks for letting me know.
If you have other questions, just say the word!
Image Format
I have a question about image formats in PDF generation. Currently, I have images inside a repeating group that I would like to be in JPEG or WebP format.
However, when I use these formats, the PDF fails to generate at all. In contrast, when I use PNG format, the PDF generates perfectly. I really want to use JPEG or WebP formats for their advantages.
Am I missing something in this process? Are there any specific settings or considerations I should be aware of to successfully generate PDFs with JPEG or WebP images in a repeating group?
Thank you for your help,
Elena
Hi @elena, thanks for using PDF Creator and sorry youâre having this issue.
You should be able to generate PDFs with all types of images in a repeating group. No special settings required.
Iâm going to send you a private message to get more details on this and Iâll do what I can to get to the bottom of the problem
Hey Alex!
Just wanted to say thanks a ton for your help! Turns out the issue wasnât with your plugin at all â it was my image compression plugin acting up. Your support was seriously top-notch! 
Elena
Thanks for confirming @Elena and really appreciate the kind words
If you need any other help, just let me know!
Major new release - December-24
Just quick note to say Iâve just submitted a new version of PDF Creator to the Bubble team for review (version 2.0.0). This is a pretty significant update with two notable changes:
1. Performance on iOS devices
To date, PDF Creator has struggled to reliably create very large PDFs on iOS devices. This is a feature of the way the underlying libraries the plugin uses have been designed. After much tinkering and testing, I believe Iâve found a way to make it work. Generating large PDFs on iOS devices should now be much more reliable.
2. Page breaks
Previous versions of PDF Creator had two page break options:
- General Page Breaks - when set to yes, it stopped elements being split across pages
- Element Breaks - used to set page breaks before specific elements
Version 2.0.0 will no longer have the General Page Breaks field. Instead, this field will effectively be set to âyesâ by default and elements will not be split across pages in all cases.
The Element Page Breaks field will function as it did before.
If youâre currently using PDF Creator, I would recommend testing the new version before deploying to production. I will follow up here with another note once the Bubble team have completed their review.
Any questions just let me know
Alex
Just a quick note to say version 2.0 of PDF Creator is now live!
As mentioned in the previous post, this version makes long PDF generation on iOS devices much more reliable and also makes page breaks play nicer by default.
The new version of PDF Creator does take a slightly different approach to generating PDFs that are > 1 page, so if youâre an existing user I would recommend testing it out before using the new version in production.
PS - I donât have details on who is using PDF Creator. Posting on the forum is the best method Iâve found of keeping people updated on new releases⌠but itâs really not ideal.
Therefore, Iâve recently started sending out a monthly email that has news on all our plugin updates/releases - you can sign up for it here.
my PDFs seem very slow to create. Is there a tradeoff between elements on the page?
If so I could combine things to one text element for example. Instead of many.
Scale is already set to 2 and might be a bit blurry. Def canât go to 1.
I also have logic to show/ hide elements if users want to remove them before creating. Maybe thatâs contributing to slow speeds.
Hi @brad.h, thanks for noting this issue. What size PDFs (in KB/MB) are you creating?
The short answer is yes - the more elements you have on the page, the longer it will take to generate the PDF. It shouldnât make a huge difference if you use 1 big element vs. lots of smaller elements, but I donât have any specific data on this.
One thing I would suggest trying is downgrading to the prior version of the plugin (before 2.0.0). The most recent version works a bit differently under the hood. I donât think it should impact on speed of generation, but it would be great if you could try it out and let me know.
Hi @fok_ste, this error code usually occurs when youâve included an ID attribute in the ID Attribute(s) field for an element that is not visible on the page.
Can you confirm this isnât the case in your app?
Happy to take a closer look if you think its something else 
Hi @alexcooney5
the element with the id is visible
Not on page load, but it will be shown together with the button that has the action to generate the pdf.
Edit:
Is this a problem? the element is a RG with a lot of group, rgs etc. Some of them are visible and some group are hidden.
Thanks for confirming @fok_ste!
If youâre adding the ID of the repeating group (not the sub-groups/rgs that are hidden), it should not be a problem.
One more test: would you be able to try making all the elements visible by default (i.e. no hiding/showing) and generating a PDF?
If that doesnât work, can you send me a private message with a link to your editor and I can take a closer look (will be tomorrow before I have a chance)?
mhmm interesting. error is gone. I put everything in a new group for debugging and now its working OK.
Noticed one issue, will send that as PN