10

Hi all, update on the situation. The good news is if you check your apps, you’ll see that the charts are working again! However, there are a few caveats:

  • We’re still confirming that the approach we took to fix it solves the underlying backend issue that caused the initial outage. We believe it does, but there’s some hopefully-small probability that we’ll need to disable the charts again in the next few days
  • You won’t see data prior to when the charts stopped working. As mentioned above, we do still have that data, but in a manual, hard-to-access form. If for some reason it’s extremely important for you to look at the historical data, please email support@bubble.io with an explanation for why you need access, and we’ll help out on a case-by-case basis.
  • We had to change the library we were using to render the charts. The new charts aren’t quite as feature-rich as the old ones were: they don’t currently support real-time updating, and you can’t hover them to read specific datapoints. We wanted to get something out the door ASAP, so went with this solution, but we’d be open to hearing feedback on the new charts and gradually improving them over time

Again, sorry for all the issues here!

5 Likes