Partner Tier Upgrade Pending for Months – Looking for Guidance

[uzairfarhan]

Hi everyone,

I wanted to share a situation and see if anyone from the community or Bubble team can guide here.

Our agency profile: https://bubble.io/expert/premio

We’ve been a Bubble partner for the past 3 years and have consistently met the requirements for a tier upgrade over the last 2 quarters.

However:

• Our partner tier has not been updated

• We reached out via chatbot/support multiple times

• We were told we would hear back in 2–3 business days

• It’s now been several days (and overall, this has been ongoing for months)

At this point, I’m just trying to understand:

• Is there a specific process or step we might be missing?

• Is there a better way to get this reviewed?

• Has anyone else faced a similar delay with partner tier updates?

We’ve been actively building and contributing to the Bubble ecosystem, so it’s a bit frustrating to not have clarity on this.

Would really appreciate any guidance, or if someone from the Bubble team can take a look.

Thanks in advance.

@fede.bubble @nick.carroll

[fede.bubble]

I’ll check with the team and ask them to take a look

[theo.goldberg]

Hi @uzairfarhan , thank you for reaching out. We update tiers quarterly and the last update was in January at the beginning of Q1. Since we’re now entering Q2, we’ll be updating tiers by end of this week — so if your agency meets the requirements, you should expect to be assigned a tier. Feel free to DM me here if you have any follow-up questions.

[georgecollier]

@theo.goldberg

Since we’re now entering Q2, we’ll be updating tiers by end of this week

frantically checking my team is recertified

[J805]

Phew